Hey Jeremy

Thanks for reporting this problem, and let me try and help you as best we can.

I know you are not at all happy - that I understand - but we can both be reasonable and help you out, as we do stand by our work:

1st point: Why did your older frame break? OK, you first, Seriously; how much hard use has it seen? How many seasons riding did it endure? When did you buy it?

2: It's now broken in multiple places, but 1st there was ONE break, as the frame was (probably) fatigued beyond a reasonable point, which caused one part of the frame to fracture. Immediately following that 1st break the stress transferred through the frame and caused the other breakage's you speak about.

3. We do stand by our products - probably more than any other brand! You raise a great point "thats crap for craftmanship no matter how old a bike is" but it does seriously miss the point.

It's not to do with craftsmanship... It's a question of how much MTB development has advanced over the 8-10 years since your Moho was made... It's a question of how hard it's been ridden... A frame is handcrafted and complex - and without checking the welds under a microscope we'll never really know 'why' it broke.

So, I'm not really 'able' to answer your question/s, as there are just so many variables you've not told us about.

But let me tell you what we can do:

As your frame is well out of any applicable warranty period, we'll direct you to our 50-50 replacement scheme: So we'll get you one of our brand new framesets for 50% of the MSRP.

All you need to do is mail:

ushq@mountaincycle.com - If you are based in the USA
euhq@mountaincycle.com - If you are based in Europe / Rest of the World.

We'll nee a few bits of information off you, let you know the prices and organise the shipping.

Thanks for your message!