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EMPLOYEE
Firefox is dead.
Overheard
from a Twitter post by
MacDivaONA
MacDivaONA
Firefox is permanently dead on my system, it seems. I launch, it crashes. Never even get a window.
I have this problem, too!
Tell me when someone solves it.
The more people who report this problem, the more it gets noticed.
The more people who report this problem, the more it gets noticed.
The company marked this problem solved.
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Inappropriate?Hi my name is Josh (:myles7897), I volunteer giving support at Live Chat, http://support.mozilla.com/chat.
That is so sad that Firefox won't open. Good thing we have this article, http://support.mozilla.com/kb/Firefox...
If Firefox opens and crashes see below.
The most common types of crashes are caused by add-ons. Please try safe mode. Safe Mode is a special way of running Firefox that temporarily disables extensions, themes and toolbar changes. If your problem stops while in this mode, we can find the item that is causing the trouble.
Full safe mode instructions are at http://support.mozilla.com/kb/Safe+Mode.
If safe mode doesn't fix the problem try this article, http://support.mozilla.com/kb/Firefox....
I understand that if crashes are random, it is going to be hard to troubleshoot in safe mode. If this is the case just supply me with the add-ons that you have installed and I'll see what I can do.
I’m glad we have these nifty article.
The company says
this solves the problem
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Inappropriate?Hi Josh, thanks for replying. Sorry I couldn't catch you on live chat. I ended up zapping FF and all associated files and reinstalling the app from scratch without any add-ons. So far, so stable. -
Inappropriate?I am glad it is working. Let me know if you have any further problems.
I am mark this problem as solved. If the same problem persist, please just reply. If a new problem arises, contact support or start a new post here.
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Firefox support can be found in the form of a knowledge base, you can ask a question at support.mozilla.com, visit our chat room at irc.mozilla.org #firefox, or just post here at Get Satisfaction.
I’m glad you fixed it.
