Flash Video Crashes Firefox All The Time
My Firefox 3.0.5 is crashed often by a Flash video -- usually, but not always, this comes from a Flash advertisement, but this is happening regularly with such sites as the NY Times, Yahoo! Finance, etc. and is a real pain. How much of a pain? So much of a pain that I am actually considering (Heavens Forbid!!) going to IE -- that's how bad.
It's a shame because Firefox is so much faster, cooler and feature-filled, but the Flash problem just won;t go away. I have uninstalled and reinstalled Adobe Flash. I have searched out every old version of it on my PC (running XP) and deleted it. But no change. By the way, Flash does NOT crash on IE, only on Firefox.
There must be a fix. Firefox tech help keeps saying it is an Adobe problem. If so, why isn't IE affected??
It's a shame because Firefox is so much faster, cooler and feature-filled, but the Flash problem just won;t go away. I have uninstalled and reinstalled Adobe Flash. I have searched out every old version of it on my PC (running XP) and deleted it. But no change. By the way, Flash does NOT crash on IE, only on Firefox.
There must be a fix. Firefox tech help keeps saying it is an Adobe problem. If so, why isn't IE affected??
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Inappropriate?Because IE uses an ActiveX method to include Flash, while everything else (this would happen on, say, Google Chrome if you tried that) uses a different method because nothing but IE uses ActiveX.
I can practically guarantee that if you FULLY uninstall and reinstall flash, it'll stop.
I’m sad
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Inappropriate?I have performed the FULL uninstall/reinstall (as per Adobe's instrux) at least four times and this has not stopped the problem
I’m now frustrated AND sad...
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Inappropriate?I don't know what to tell you, I haven't seen anyone else still have problems persist after reinstalling flash.
Can you install Extension list dumper and dump your extensions list and your plugins list to the thread?
I’m sad
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Inappropriate?Thomas -- here is the dump:
Application: Firefox 3.0.5 (2008120122)
Operating System: WINNT (x86-msvc)
- Extension List Dumper 1.14.1
- Greasemonkey 0.8.20080609.0
- IE Tab 1.5.20081203
- Java Console 6.0.11
- Java Quick Starter 1.0
(Disabled)
- RealPlayer Browser Record Plugin 1.0
(Disabled, Incompatible)
- SearchStatus 1.27
I’m hopeful????
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Inappropriate?That's only your extensions, I want the plugins dump too.
Also, RealPlayer Browser Record is what's crashing it, by the way.
I’m sad
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Inappropriate?Sorry. Here they are. I'm not sure what to do about the RealPlayer Browser Record -- it says it is incompatible with the current version of FireFox, but it is also disabled and FireFox won't let me "uninstall" it. Same goes for the plug-ins below that say "disabled" -- no way to "uninstall" them
Application: Firefox 3.0.5 (2008120122)
Operating System: WINNT (x86-msvc)
- Adobe Acrobat
- AOL Media Playback Plugin
(Disabled)
- Google Updater
- IE Tab Plug-in
- iTunes Application Detector
- Java(TM) Platform SE 6 U10
- Java(TM) Platform SE 6 U11
- Java(TM) Platform SE 6 U11
- McAfee Clinic
- Microsoft Office 2003
- Microsoft® DRM
(Disabled)
- Microsoft® DRM
(Disabled)
- Mozilla Default Plug-in
- Office Genuine Advantage
(Disabled)
- Picasa
- QuickTime Plug-in 7.5.5
- RealJukebox NS Plugin
(Disabled)
- RealPlayer Version Plugin
- RealPlayer(tm) G2 LiveConnect-Enabled Plug-In (32-bit)
- Shockwave for Director
(Disabled)
- Turner Media Plugin 1.0.0.10
(Disabled)
- Windows Genuine Advantage
(Disabled)
- Windows Media Player Plug-in Dynamic Link Library
I’m getting more hopeful....
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Inappropriate?By the way, the quick and multiple responses are VERY MUCH APPRECIATED!!!!
I’m thankful
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Inappropriate?I see 3 copies of Java in there. Maybe a full uninstall and reinstall of that, too, would help?
Also, what's "Shockwave for Director", do you have Macromedia Director (I think it's called) installed?
I’m sad
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Inappropriate?I was able to get rid of the RealPlayer ext, but there are several I'm unable to delete or uninstall. But they ARE disabled. In any case, I uninstalled Flash (fully) and reinstalled it. NY Times home page crashed immediately. Here is the latest dump:
Application: Firefox 3.0.5 (2008120122)
Operating System: WINNT (x86-msvc)
- Extension List Dumper 1.14.1
- Greasemonkey 0.8.20080609.0
- IE Tab 1.5.20081203
- SearchStatus 1.27
Application: Firefox 3.0.5 (2008120122)
Operating System: WINNT (x86-msvc)
- Adobe Acrobat
- Google Updater
- IE Tab Plug-in
- iTunes Application Detector
- Java(TM) Platform SE 6 U11
- McAfee Clinic
- Microsoft Office 2003
- Microsoft® DRM
(Disabled)
- Microsoft® DRM
(Disabled)
- Mozilla Default Plug-in
- Picasa
- QuickTime Plug-in 7.5.5
- RealJukebox NS Plugin
(Disabled)
- RealPlayer Version Plugin
- RealPlayer(tm) G2 LiveConnect-Enabled Plug-In (32-bit)
- Shockwave Flash
- Shockwave for Director
(Disabled)
- Windows Media Player Plug-in Dynamic Link Library
I’m bewithced, bothered and bewildered
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Inappropriate?Yes. I just tried that and went to a page with Flash (on my own site) and FireFox crashed...in safe mode....
I’m anxious
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Safe Mode only disables extensions, that was a just in case test. -
Inappropriate?Ok, here's a thought: go to the plugins panel and disable Shockwave Flash. If it still crashes, you know it's something else.
I’m sad
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I have intermittency with flash in Firefox 3.05 also. CNN's videos play, then the next minute I get a black video window or crash. Most Video on my other computer crashes Ffox. It's put up so many crash dumps. Any idea why this browser is so finicky? -
I have intermittency with flash in Firefox 3.05 also. CNN's videos play, then the next minute I get a black video window or crash. Most Video on my other computer crashes Ffox. It's put up so many crash dumps. Any idea why this browser is so finicky? -
Have you uninstalled and reinstalled Flash like suggested earlier in the thread? -
Inappropriate?I've disabled a number of add-ons and plug-ins and for the past few minutes anyway, I'm not crashing on the usual pages. But this is erratic, because I think it depends on certain ads, etc. I'll see how things go over the next day and report back. Thanks again for your voluminous and speedy help. I hope this moves us toward a solution.
I’m thankful
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Inappropriate?I have the same problem but i dont crash on every site that uses flash so it does not happen that much and as you can see i posted my extensions list dump and I you now how i would like to know how to remove the Microsoft .NET Framework Assistant 1.0 add on
Application: Firefox 3.0.5 (2008120122)
Operating System: WINNT (x86-msvc)
- Extension List Dumper 1.14.1
http://sogame.awardspace.com/
- InstantAction.com Game Launcher 0.4.1.0
- Java Console 6.0.10
- Java Console 6.0.11
- Microsoft .NET Framework Assistant 1.0
http://www.windowsclient.net/
- Move Media Player 1.0.0.071101000055
http://www.movenetworks.com/
- NeffyPlugin Launcher 1.0.0.8
http://www.cdnetworks.com/
- Simple Dyyno Launcher 0.9 -
Disable one of the Java Console plugins -
Inappropriate?DG -- My FireFox doesn't crash all the time either. It tends to crash on certain sites, some but not all of the time. But I think that's because of some ads. I have been told that some advertisers use illegal commands or constructions in their Flash videos -- I'm not sure how that's possible.
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Inappropriate?Well -- I've given it a day, and I am still crashing when certain Flash file load in -- it seems to be happening mostly on the NY Times home page. Not sure where to go now.
I’m flashed
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What have you given a day? flashblock? Or disabling the flash plugin (for more than just 5 minutes) to see if it still happens? -
Inappropriate?I disabled the flash plug-in for almost a day and did not get any crashes. When I enabled it again, the crashes began. As a test, I then disabled the JAVA plug-ins, but I still got Flash crashes. I have not tried flashblock, because I don't want to have to click things all the time to enable it. Anyway, still a mystery as to why I keep crashing.
I’m perplexed
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Inappropriate?Haven't heard any more suggestions about what the problem might be, so I uninstalled FF 3.0.5 and the flash player (in the manner described by Adobe). I rebooted my PC and then reinstalled FF and the plug-in. Still crashing after all these tears.
What to do, what to do????
I’m sad
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I am out of ideas, except for an OS reinstall, but that's a pretty big move. Others might have more, you could try posting at http://support.mozilla.com and see what happens. -
Inappropriate?If you install flashblock, and then add the button to your toolbar (View > toolbars>customize, then drag it to your toolbar), you can then toggle between the "normal" mode (the green dot), and the "block and then click to play mode(red X)". It's not a true fix, but it makes it much easier to deal with the crash-prone sites (use block mode), while not being a pain in properly coded sites (use normal mode).
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Inappropriate?Latest flash and Adobe player crash every time. OS is generic Linux.
This has been a problem since Firefox 3. Adobe is working with every other browser...why not firefox? -
Inappropriate?Hi I am getting the bellowed error when i browse my URL. The Firefox crashes with this error report.....
Firefox 3.5.2 Crash Report [@@0x0 ]
Get Help
ID: d6931b39-17b4-480d-8f32-05d3d2090907
Signature: @0x0
Details
Modules
Raw Dump
Signature @0x0
UUID d6931b39-17b4-480d-8f32-05d3d2090907
Time 2009-09-07 02:32:32.980898
Uptime 240
Product Firefox
Version 3.5.2
Build ID 20090729225027
Branch 1.9.1
OS Windows NT
OS Version 6.0.6002 Service Pack 2
CPU x86
CPU Info GenuineIntel family 6 model 15 stepping 2
Crash Reason EXCEPTION_ACCESS_VIOLATION
Crash Address 0x0
User Comments
Processor Notes
Related Bugs
FIXED
494107 RESOLVED During NSS_NoDB_Init(), softoken tries but fails to load libsqlite3.so crash [@ @0x0 ]
Crashing Thread
Frame Module Signature [Expand] Source
0
@0x0
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Thread 1
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0 ntdll.dll NtWaitForSingleObject
1 kernel32.dll WaitForSingleObject
2 nspr4.dll _PR_MD_WAIT_CV nsprpub/pr/src/md/windows/w95cv.c:280
3 nspr4.dll _PR_WaitCondVar nsprpub/pr/src/threads/combined/prucv.c:204
4 nspr4.dll PR_WaitCondVar nsprpub/pr/src/threads/combined/prucv.c:547
5 xul.dll TimerThread::Run xpcom/threads/TimerThread.cpp:345
6 xul.dll nsThread::ProcessNextEvent xpcom/threads/nsThread.cpp:510
7 nspr4.dll PR_DestroyLock
Thread 2
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0 ntdll.dll NtWaitForSingleObject
1 kernel32.dll WaitForSingleObject
2 nspr4.dll _PR_MD_WAIT_CV nsprpub/pr/src/md/windows/w95cv.c:280
3 nspr4.dll _PR_WaitCondVar nsprpub/pr/src/threads/combined/prucv.c:204
4 nspr4.dll PR_WaitCondVar nsprpub/pr/src/threads/combined/prucv.c:547
5 xul.dll XPCJSRuntime::WatchdogMain js/src/xpconnect/src/xpcjsruntime.cpp:823
6 nspr4.dll _PR_NativeRunThread nsprpub/pr/src/threads/combined/pruthr.c:426
7 nspr4.dll pr_root nsprpub/pr/src/md/windows/w95thred.c:122
8 mozcrt19.dll _callthreadstartex obj-firefox/memory/jemalloc/src/threadex.c:348
9 mozcrt19.dll _threadstartex obj-firefox/memory/jemalloc/src/threadex.c:326
10 kernel32.dll BaseThreadInitThunk
11 ntdll.dll __RtlUserThreadStart
12 ntdll.dll _RtlUserThreadStart
Thread 3
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0 ntdll.dll NtRemoveIoCompletion
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0 ntdll.dll NtWaitForSingleObject
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0 ntdll.dll NtWaitForMultipleObjects
1 kernel32.dll FlushFileBuffers
2 kernel32.dll WaitForMultipleObjects
3 xul.dll nsNotifyAddrListener::Run netwerk/system/win32/nsNotifyAddrListener.cpp:185
4 xul.dll nsThread::ProcessNextEvent xpcom/threads/nsThread.cpp:510
5 nspr4.dll PR_DestroyLock
Thread 6
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0 ntdll.dll NtRemoveIoCompletion
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0 ntdll.dll NtWaitForSingleObject
1 kernel32.dll WaitForSingleObject
2 nspr4.dll _PR_MD_WAIT_CV nsprpub/pr/src/md/windows/w95cv.c:280
3 nspr4.dll _PR_WaitCondVar nsprpub/pr/src/threads/combined/prucv.c:204
4 nspr4.dll PR_WaitCondVar nsprpub/pr/src/threads/combined/prucv.c:547
5 xul.dll nsSSLThread::Run security/manager/ssl/src/nsSSLThread.cpp:964
6 nspr4.dll _PR_NativeRunThread nsprpub/pr/src/threads/combined/pruthr.c:426
7 nspr4.dll pr_root nsprpub/pr/src/md/windows/w95thred.c:122
8 mozcrt19.dll _callthreadstartex obj-firefox/memory/jemalloc/src/threadex.c:348
9 mozcrt19.dll _threadstartex obj-firefox/memory/jemalloc/src/threadex.c:326
10 kernel32.dll BaseThreadInitThunk
11 ntdll.dll __RtlUserThreadStart
12 ntdll.dll _RtlUserThreadStart
Thread 8
Frame Module Signature [Expand] Source
0 ntdll.dll NtWaitForSingleObject
1 kernel32.dll WaitForSingleObject
2 nspr4.dll _PR_MD_WAIT_CV nsprpub/pr/src/md/windows/w95cv.c:280
3 nspr4.dll _PR_WaitCondVar nsprpub/pr/src/threads/combined/prucv.c:204
4 nspr4.dll PR_WaitCondVar nsprpub/pr/src/threads/combined/prucv.c:547
5 xul.dll nsCertVerificationThread::Run security/manager/ssl/src/nsCertVerificationThread.cpp:138
6 nspr4.dll _PR_NativeRunThread nsprpub/pr/src/threads/combined/pruthr.c:426
7 nspr4.dll pr_root nsprpub/pr/src/md/windows/w95thred.c:122
8 mozcrt19.dll _callthreadstartex obj-firefox/memory/jemalloc/src/threadex.c:348
9 mozcrt19.dll _threadstartex obj-firefox/memory/jemalloc/src/threadex.c:326
10 kernel32.dll BaseThreadInitThunk
11 ntdll.dll __RtlUserThreadStart
12 ntdll.dll _RtlUserThreadStart
Thread 9
Frame Module Signature [Expand] Source
0 ntdll.dll NtWaitForSingleObject
1 kernel32.dll WaitForSingleObject
2 nspr4.dll _PR_MD_WAIT_CV nsprpub/pr/src/md/windows/w95cv.c:280
3 nspr4.dll _PR_WaitCondVar nsprpub/pr/src/threads/combined/prucv.c:204
4 nspr4.dll PR_WaitCondVar nsprpub/pr/src/threads/combined/prucv.c:547
5 xul.dll nsHostResolver::GetHostToLookup netwerk/dns/src/nsHostResolver.cpp:773
6 xul.dll nsHostResolver::ThreadFunc netwerk/dns/src/nsHostResolver.cpp:877
7 nspr4.dll _PR_NativeRunThread nsprpub/pr/src/threads/combined/pruthr.c:426
8 nspr4.dll pr_root nsprpub/pr/src/md/windows/w95thred.c:122
9 mozcrt19.dll _callthreadstartex obj-firefox/memory/jemalloc/src/threadex.c:348
10 mozcrt19.dll _threadstartex obj-firefox/memory/jemalloc/src/threadex.c:326
11 kernel32.dll BaseThreadInitThunk
12 ntdll.dll __RtlUserThreadStart
13 ntdll.dll _RtlUserThreadStart
Thread 10
Frame Module Signature [Expand] Source
0 ntdll.dll NtWaitForSingleObject
1 kernel32.dll WaitForSingleObject
2 nspr4.dll _PR_MD_WAIT_CV nsprpub/pr/src/md/windows/w95cv.c:280
3 nspr4.dll _PR_WaitCondVar nsprpub/pr/src/threads/combined/prucv.c:204
4 nspr4.dll PR_Wait nsprpub/pr/src/threads/prmon.c:184
5 xul.dll nsThread::ProcessNextEvent xpcom/threads/nsThread.cpp:501
6 nspr4.dll PR_DestroyLock
Thread 11
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0 ntdll.dll NtWaitForSingleObject
1 kernel32.dll WaitForSingleObject
2 nspr4.dll _PR_MD_WAIT_CV nsprpub/pr/src/md/windows/w95cv.c:280
3 nspr4.dll _PR_WaitCondVar nsprpub/pr/src/threads/combined/prucv.c:204
4 nspr4.dll PR_Wait nsprpub/pr/src/threads/prmon.c:184
5 xul.dll nsThread::ProcessNextEvent xpcom/threads/nsThread.cpp:501
6 nspr4.dll PR_DestroyLock
Thread 12
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0 ntdll.dll NtWaitForMultipleObjects
1 kernel32.dll FlushFileBuffers
2 kernel32.dll WaitForMultipleObjects
3 xul.dll nsDownloadScannerWatchdog::WatchdogThread toolkit/components/downloads/src/nsDownloadScanner.cpp:888
4 mozcrt19.dll _callthreadstartex obj-firefox/memory/jemalloc/src/threadex.c:348
5 mozcrt19.dll _threadstartex obj-firefox/memory/jemalloc/src/threadex.c:326
6 kernel32.dll BaseThreadInitThunk
7 ntdll.dll __RtlUserThreadStart
8 ntdll.dll _RtlUserThreadStart
Thread 13
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0 ntdll.dll NtWaitForSingleObject
1 kernel32.dll WaitForSingleObject
2 nspr4.dll _PR_MD_WAIT_CV nsprpub/pr/src/md/windows/w95cv.c:280
3 nspr4.dll _PR_WaitCondVar nsprpub/pr/src/threads/combined/prucv.c:204
4 nspr4.dll PR_WaitCondVar nsprpub/pr/src/threads/combined/prucv.c:547
5 xul.dll nsHostResolver::GetHostToLookup netwerk/dns/src/nsHostResolver.cpp:773
6 xul.dll nsHostResolver::ThreadFunc netwerk/dns/src/nsHostResolver.cpp:877
7 nspr4.dll _PR_NativeRunThread nsprpub/pr/src/threads/combined/pruthr.c:426
8 nspr4.dll pr_root nsprpub/pr/src/md/windows/w95thred.c:122
9 mozcrt19.dll _callthreadstartex obj-firefox/memory/jemalloc/src/threadex.c:348
10 mozcrt19.dll _threadstartex obj-firefox/memory/jemalloc/src/threadex.c:326
11 kernel32.dll BaseThreadInitThunk
12 ntdll.dll __RtlUserThreadStart
13 ntdll.dll _RtlUserThreadStart
Thread 14
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0 ntdll.dll NtWaitForSingleObject
1 kernel32.dll WaitForSingleObject
2 NPSWF32.dll NPSWF32.dll@0x14ed01
3 ntdll.dll __RtlUserThreadStart
4 ntdll.dll _RtlUserThreadStart
Thread 15
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0 ntdll.dll NtWaitForSingleObject
1 kernel32.dll WaitForSingleObject
2 NPSWF32.dll NPSWF32.dll@0x14ed01
3 ntdll.dll __RtlUserThreadStart
4 ntdll.dll _RtlUserThreadStart
Thread 16
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0 ntdll.dll NtWaitForMultipleObjects
1 winmm.dll timeThread
2 kernel32.dll BaseThreadInitThunk
3 ntdll.dll __RtlUserThreadStart
4 ntdll.dll _RtlUserThreadStart
Thread 17
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0 ntdll.dll NtRemoveIoCompletion
Thread 18
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0 ntdll.dll NtWaitForMultipleObjects
1 kernel32.dll FlushFileBuffers
2 kernel32.dll WaitForMultipleObjects
3 coreclr.dll coreclr.dll@0xdb826
4 coreclr.dll coreclr.dll@0xdc1a5
5 coreclr.dll coreclr.dll@0xdc26a
6 coreclr.dll coreclr.dll@0xdc2fb
7 coreclr.dll coreclr.dll@0xdc123
8 coreclr.dll coreclr.dll@0xbfd97
9 coreclr.dll coreclr.dll@0xbfd60
10 coreclr.dll coreclr.dll@0xbfd2c
11 coreclr.dll coreclr.dll@0xc0064
12 kernel32.dll BaseThreadInitThunk
13 ntdll.dll __RtlUserThreadStart
14 ntdll.dll _RtlUserThreadStart
Thread 19
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0 ntdll.dll NtWaitForSingleObject
1 coreclr.dll coreclr.dll@0xdb71c
2 coreclr.dll coreclr.dll@0xdb75d
3 coreclr.dll coreclr.dll@0xdb6d2
4 coreclr.dll coreclr.dll@0xdb6f1
5 coreclr.dll coreclr.dll@0xc01d4
6 coreclr.dll coreclr.dll@0xc0064
7 kernel32.dll BaseThreadInitThunk
8 ntdll.dll __RtlUserThreadStart
9 ntdll.dll _RtlUserThreadStart
Thread 20
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0 ntdll.dll NtWaitForSingleObject
1 kernel32.dll WaitForSingleObject
2 nspr4.dll _PR_MD_WAIT_CV nsprpub/pr/src/md/windows/w95cv.c:280
3 nspr4.dll _PR_WaitCondVar nsprpub/pr/src/threads/combined/prucv.c:204
4 nspr4.dll PR_Wait nsprpub/pr/src/threads/prmon.c:184
5 xul.dll nsThreadPool::Run xpcom/threads/nsThreadPool.cpp:210
6 xul.dll nsThread::ProcessNextEvent xpcom/threads/nsThread.cpp:510
7 nspr4.dll PR_DestroyLock
Thread 21
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0 user32.dll NtUserGetMessage
1 user32.dll GetMessageA
can anybody tell me or guide me how to resolve this issue? -
Jayshah -- I posted this question almost a year ago. Since that time I have seen no answers from this board or anywhere else, other than using Flashblock to disable Flash on most sites. Oddly enough I just installed the latest FireFox update 3.5.5. (and Adobe Flash Player) and am getting more crashes from Flash than ever.
I hate using IE, but I'm getting seriously ticked at Firefox. -
Inappropriate?This is a huge problem that Adobe refuses to acknowledge. It just recently started happening to me and I've found onine that MANY others are having this problem. It seems to have started affecting tons more people recently. Maybe it's time content providers find an alternative that works.
I’m FURIOUS AT ADOBE
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Will -- I agree with you. This is a seriously large problem, but think the question is whether or not this an Adobe issue. Flash does not crash IE in this way. Just Firefox. I don't use Safari or Opera and would like to hear from users of those browsers if they too are having these issues. I would think that with all the Firefox users crashing on Flash, and the "crash reports" being sent to Firefox, that someone would have figured out why this is happening. Now it doesn't happen on all Flash modules -- I've been told that it may happen when a Flash module is inserted in a non-standard way and the code messes up Firefox. But I create Flash video myself and have had the crash happen on my own work as well, but not consistently (one time the module loads fine, another time it doesn't). My guess is that there are two or more conditions that have to exist for the crash to happen, but who knows what they are. Again, this does not seem to be an issue with IE. Maybe Adobe and Microsoft have some secret agreement??!!
Of course, when advertisers realize that many Firefox users never see their spiffy Flash ads, maybe a fix will be found. -
Inappropriate?I've been dealing with this since early august. I'm fine as long as I have flashplayer disabled. But i really need this fixed, i do school online and my classes require flash. I'm on a mac btw and this has been crashing safari as well. I haven't got a clue about macs but I've tried repairing permissions, uninstalling and reinstalling (properly) flash, and reinstalling FF.
I’m so sick of this
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Inappropriate?the problem seems to be only on sites that use jw player and they need to address that not adobe or firefox
it just so happens jwplayer is very popular,
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