Can't send email using comcast WAS:BET U CAN'T FIGURE THIS ONE OUT!!
I CAN RECEIVE VERIZON.NET E-MAILS (20 PEOPLE)...BUT THEY DO NOT GET MINE...WHEN I E-MAIL THEM FROM MY COMCAST E-MAIL SITE...THEY GET THE E-MAIL........I HAVE DISCUSSED THIS FOR 2 WEEKS WITH COMCAST...THEY SAY IT IS MOZILLA...CAN THIS PROBLEM BE CORRECTED?
3
people have this problem
I have this problem, too!
Tell me when someone solves it.
The more people who report this problem, the more it gets noticed.
The more people who report this problem, the more it gets noticed.
The company has a solution in progress.
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Inappropriate?I've been experiencing the same thing with godaddy. The smtp.secureserver.net outgoing mail server requires "authentication". Although it worked fine with Windows-98 and a dial up connection, it is not working at all with Windows-XP and a DSL connection. Godaddy also tried to blame Mozilla. But my other outgoing mail servers are working fine, and it can't be Mozilla's problem if it works on another operating system.
I'm still convinced it is the "authentication mode" selected for the "network connection"; but I don't know enough about it to set it correctly. And apparently people have been asking the same question on this discussion board for over 6 months and still haven't received an answer that works.
SO, yes, it can be resolved, but not by "tech" people that don't have experience with windows authentication modes and other hidden settings in Windows.
I’m sad
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Inappropriate?My outgoing mail server had blocked my "IP" address, which is dynamically assigned. My internet service provider (ISP) released my IP address, and that resolved the problem as I was assigned a different IP address that wasn't blocked. But apparently that is only a temporary solution as the IP address will change again automatically.
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Inappropriate?Hi Brenda:
Yes, as pasa pointed out his problem was not Windows config problems but rather was due to dynamic DNS assigning him an IP address that was blocked by his mail provider Go Daddy (because previously a spammer had used that IP address). When pasa's IP address changed (after he asked his ISP to drop his current IP address and give him another IP addrss), he received a new one that wasn't blocked by Go Daddy and then he could send email using Go Daddy's outgoing SMTP email server.
Full details:
http://getsatisfaction.com/mozilla_me...
Anyhow Brenda, you didn't give us enough info to help you.
Please reply with complete details as requested in our README (Thunderbird version (2.0.0.23?), Operating System (Windows XP?), ISP, mail service provider (are your ISP and Mail Provider both Comcast?), outgoing SMTP mail server settings (should be port 587 according to Comcast documentation, exact error message, etc)
I’m confident
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omg........i am a grandma and what you guys have just said is greek to me........thanks so much........guess i will have to hire a geek to come in and do whatever.......i just received a threatening letter from comcast saying is i use thunderbird that i will no longer be able to send without changing my port...........i don't even know where the port is!! thanks guys for addressing my problem..............i really appreciate it.......................brenda -
sorry.........yes, i have windows xp.........use comcast for everything (i think)...I just found my port...it is 587.........so that is not the problem of not being able to send to my verizon friends, right? what do i do now...thanks so much.............brenda -
Inappropriate?1) Do other people other than your Verizon friends receive your E-mail?
(If so, you are not being blocked from your outgoing mail server, if not, you probably have to get the mail server to stop blocking your IP address).
I had a problem with many people at the city not being able to receive my E-mails about 8 years ago... but everyone else was receiving fine. It turned out that the "Domain Name Server" (DNS) that {figures out the numbers that go with the names}, was using an old data-base that was not being updated, and the city had added new mail servers, and removed mail servers, so the mail was being routed to non-existent mail servers. It took a lot of negotiation between the city IT (information technologies) department, and my ISP (internet service provider) to get the mail to finally go through. I think most of the corrections was done at the city level rather than having to change domain name servers or update the databases. I was told I was the only one being blocked, and it was only from selected people at the city; but that was because of the choice of the DNS by my ISP.
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to give you an example.....i have 2 friends who use Verizon...they live next door to each other...1 gets my e-mail..the other does not....it is only my Verizon friends...out of the 20...3 receive my e-mails......the really strange thing is this: over the past 6 months, this has happened at least 3 times....i.e. they got the mail say in August...in October...it started all over again! My daughter in Nashville with the @mindspring address no longer gets my e-mails.......she did until around the 1st of Oct. All the rest of my 50-60 friends receive with no problem. Truly an interesting problem! Thanks so much for your input!..................Brenda P.S. 2 of my friends called Verizon....Verizon came onto their puters and looked......said they were not blocking me in any way that Verizon could see. Also, I can reach ALL these people if I send by Comcast e-mail, rather than Mozilla. -
Inappropriate?That indicates it is a domain name server problem (DNS) that your ISP (internet service provider) is using. When using the "web-mail", you are bypassing the DNS that your ISP uses.
You will need to call your ISP and ask them what they can do about it, and whether there are other ways to choose a different DNS. -
i will try that.........Comcast says there is no solution.........to use their e=mail! lol -
Inappropriate?STILL CANNOT SEND E-MAILS TO MY VERIZON BUDDIES VIA MOZILLA.....I CAN RECEIVE THEIRS......BUT THEY DO NOT RECIEVE MINE....COMCAST SAYS IT IS MOZILLA'S FAULT!!
This reply was created from a merged topic originally titled
still can't figure it out, huh??.
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Inappropriate?I still don't think it can be Thunderbird's problem. I'm still convinced that either your ISP (internet service provider). is blocking your mail server, OR your Mail server is blocking your IP address.
I’m concerned
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Inappropriate?Hi Brenda:
It might be a DNS problem but it's not clear. To help you further we need more info on what exactly the problem is. No need to hire a "geek", just need to figure out what exactly is working and what is not working and to post that info here. Also please don't type your replies in all upper case. All upper case doesn't help and doesn't make things faster :-)
You wrote:
to give you an example.....i have 2 friends who use Verizon...they live next door to each other...1 gets my e-mail..the other does not....it is only my Verizon friends...out of the 20...3 receive my e-mails......the really strange thing is this: over the past 6 months, this has happened at least 3 times....i.e. they got the mail say in August...in October...it started all over again! My daughter in Nashville with the @mindspring address no longer gets my e-mails.......she did until around the 1st of Oct. All the rest of my 50-60 friends receive with no problem. Truly an interesting problem! Thanks so much for your input!..................Brenda P.S. 2 of my friends called Verizon....Verizon came onto their puters and looked......said they were not blocking me in any way that Verizon could see. Also, I can reach ALL these people if I send by Comcast e-mail, rather than Mozilla.
So to summarize in what I hope is very clear to all, here is the problem:
Please answer the questions in the problem summary below as well as provide your SMTP settings as requested at the end
1. You can receive email using Thunderbird from verizon.net email addresses and all other email addresses. the problem is only with sending verizon.net and @mindspring email addresses. Please confirm
2. Your Internet Service Provider is Comcast Please confirm. This is important if you are using another ISP to send out Comcast email then this could be causing the problem
3. Your mail service provider is Comcast i.e. your email account is something with a comcast email address e.g. brenda@comcast.com, Please confirm by telling us what your email address is but change it slightly so if it's brenda@comcast.com change it to brnda@comcast.com
5. For 17 of 20 friends on Verizon, you cannot send email to people with verizon.net email addresses using Thunderbird, but if you send email to the same 17 verizon.net email addresses using Comcast webmail, 100% of the time it works. Please confirm
3. Same thing with your daughter's email address at mindspring i.e. 100% of the time, you cannot send email to her with @mindspring email addresses using Thunderbird, but if you send email to the same @mindspring email addreses using Comcast webmail, 100% of the time it works. Please confirm
4. All other outgoing email (to roughly 40 other people) to other email addresses work from Thunderbird 100% of the time. e.g. you can send email to @hotmail.com or @gmail.com from Thunderbird using your Comcast email account and it works every time. Please confirm. This too is important
CONCLUSION for now (subject to confirmation that I asked for above): Not a Thunderbird problem
DETAILS:Since it's only happening for 20 out of your 60 friends, it sounds like a problem with the COMCAST SMTP Server and possibly the SMTP Server's DNS. SMTP is the the name for protocol used to send email. DNS is the internet protocol used for SMTP servers to talk to find other email providers.
Webmail doesn't use SMTP and DNS so that's why it is working. Just because webmail works doesn't mean Thunderbird isn't working (unfortunately).
Thousands of people use COMCAST and Thunderbird to send out email without problems so it's probably not a Thunderbird Problem
Please give your Outgoing SMTP Server Settings and double check with Comcast that they are correct
So assuming the above doesn't help, the next thing to do is to tell us your Outgoing SMTP Server Settings in Thunderbird.
[ a nice explanation with screenshots is here: http://www.freeemailtutorials.com/moz... ]
You can do this from Tools->Account Settings->Outgoing Server (SMTP)
Select the Server that corresponds to your outgoing COMCAST server and click "Edit" and then please tell us the settings for:
i)Server Name
ii) Port
iii) Is "Use name and password" checked?
If so what is the "User Name"?
and what is selected under "Use secure connection"?
"No", "TLS if available", "TLS" or "SSL?
Apologies if this is too technical for you. Please find somebody who can help you out if it is too technical.
I’m confident
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I cannot wait for you to figure out the answer. I have been experiencing the EXACT samd problem with Comcast v. Verizon and Mindspring. Only difference is I use Outlook. Total frustration in trying to get any help from Comcast. Keep up the sleuthing. I'll be awaiting the solution. -
Inappropriate?Here is what I suggest for those who can't get E-mail to go through; regardless if it is DNS with outdated addresses, a Mail Server that is blocking your IP address, or a DSL server owned by your ISP that is blocking you sending to a mail server...:
Get another mail account free, such as Gmail, or Hotmail.
Create an account for that in Thunderbird
Create an "outgoing server" in Thunderbird for that account:
. Tools pull down menu (alt-T)
. Account Settings (c)
. Outgoing Server (end key... at the end of the list of accounts)
. Add (alt-d) (right hand side)
Fill out the information as suggested on the website where you signed up for the free account.
Then, when you get a bounced mail, send through the other E-mail outgoing server... Set your Name and E-mail and return E-mail to your normal Comcast mail so that people don't know you are sending through a different mail server and so that your mail comes into the account you wanted it to, rather than the redundant account.
There is absolutely nothing you can do to force a company to update their DNS or to unblock something, or to even admit they blocked it.
Sure, the city was willing to work with me and my ISP to resolve the city issue, but city governments are quite a bit different than private companies, especially when someone interfaces with them a lot and talks with all the local politicians and shows up at the public meetings.
Still, it wouldn't hurt for you to tell your ISP that you are having a problem with mail being sent due to the DNS they are using! You see, Verizon has multiple mail servers, and not all mail goes through the same server. Just like sending to the city; they had 5 mail servers, retired 2 and bought 3; but the DNS was still using addressing for ones that were no longer on line. So 80% of the mail to the city would go through fine, and certain names, would get bounced with no explanation.
I’m concerned
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Inappropriate?Hi Brenda:
What Pasa is suggesting (if email is blocked, send the blocked email through another provider like gmail) may work but it also may not work. It may not work because the other provider may block outgoing email that doesn't use an outgoing address from them e.g. mail provider "foo.com" may disallow email with from addesses of "comcast.com"
I believe gmail will allow you to set the from to "comcast.com" and send outgoing email using gmail's server, but you have to do some verification first and here are the verification docs:
https://mail.google.com/support/bin/a...
I’m happy
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Inappropriate?I just tested sending through Gmail again with a different E-mail address for "sender", and confirmed it still works as I stated. There is no indication in the "sent" that it went through Gmail's server, but in the received E-mail header (if one views "all" instead of "normal"), it states:
Received: from mail-pz0-f172.google.com (mail-pz0-f172.google.com [209.85.222.172]) ...
(Gmail is owned by Google).
So again, if you can't send with your normal E-mail server, use a different one!
(Still, you may find that Comcast blocks access to Gmail's SMTP server, so you still may need to look for a different server).
I’m concerned
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Inappropriate?Mine is related, not exactly the same. Once I upgraded to T'bird 3 (Mac Pro, 10.6.2) I still download messages from Comcast, but trying to send always leads to a server timeout. Relevant settings remain unchanged from earlier versions. Comcast will only support Microsoft's offerings.
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