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Can't send email - SMTP server fails to connect
Every time I try to send an email, I get a message saying "Mail Server Password Required," but when I enter the password the same message just keeps appearing; after 2 or 3 times I'll get a notice that the SMTP connection has failed. The thing is, this didn't start until the end of the day yesterday, after I tried to send an email flier out. Because we've accidentally overloaded the server before, I was sending it to approx. 50 addresses at a time. That worked five or six times before the password message suddenly appeared; I'd been sending mail just fine earlier, as well.
We have a POP server, Windows XP, Thunderbird 2.0.0.23, no extensions or add-ons. Our outgoing mail is through Verizon (not our incoming, which seems to be working fine), but I contacted them and we're using the right port, etc. The password and username work when I log directly onto the Verizon account, so Verizon's pretty sure the connection problem lies with Thunderbird somehow.
I installed Thunderbird about a month ago, because our old Mozilla mail crashed. Tthis isn't the first time we've had problems with the SMTP. The problem last time seemed to be because our postage printing program, Dazzle, wasn't compatible with this version of Thunderbird, and would close every time it tried to generate an automatic email (after stating problems with the SMTP server connection). Our incoming mail is through a small provider, as was our outgoing mail. One of the things we did last time to fix the SMTP issue was to switch our outgoing mail from them to Verizon. We also had to jury-rig our internet options, in an attempt to create a route-around for Dazzle, so that the default email was Mozilla, not Thunderbird. I should add that this was because the official route-around -- switching the mail default to some completely different program, like Outlook, then reopening Thunderbird and setting it as the default -- didn't work. However, none of the tech support could say exactly why having Mozilla as the default made everything function relatively smoothly.
I've tried doing the same things as last time: closing all the programs, switching the mail default to Outlook, then opening Mozilla and setting it as the default. I've tried setting Thunderbird as the default, too, which hasn't worked either. I'm using the right password; the outgoing port is correct, according to our provider.
So what's wrong? What made Thunderbird suddenly require a password for outgoing mail, and why can't I get it to recognize that password when I enter it? More importantly, is there anything I can do just to so we can send email for the time being?
Thanks for your help,
Kate
We have a POP server, Windows XP, Thunderbird 2.0.0.23, no extensions or add-ons. Our outgoing mail is through Verizon (not our incoming, which seems to be working fine), but I contacted them and we're using the right port, etc. The password and username work when I log directly onto the Verizon account, so Verizon's pretty sure the connection problem lies with Thunderbird somehow.
I installed Thunderbird about a month ago, because our old Mozilla mail crashed. Tthis isn't the first time we've had problems with the SMTP. The problem last time seemed to be because our postage printing program, Dazzle, wasn't compatible with this version of Thunderbird, and would close every time it tried to generate an automatic email (after stating problems with the SMTP server connection). Our incoming mail is through a small provider, as was our outgoing mail. One of the things we did last time to fix the SMTP issue was to switch our outgoing mail from them to Verizon. We also had to jury-rig our internet options, in an attempt to create a route-around for Dazzle, so that the default email was Mozilla, not Thunderbird. I should add that this was because the official route-around -- switching the mail default to some completely different program, like Outlook, then reopening Thunderbird and setting it as the default -- didn't work. However, none of the tech support could say exactly why having Mozilla as the default made everything function relatively smoothly.
I've tried doing the same things as last time: closing all the programs, switching the mail default to Outlook, then opening Mozilla and setting it as the default. I've tried setting Thunderbird as the default, too, which hasn't worked either. I'm using the right password; the outgoing port is correct, according to our provider.
So what's wrong? What made Thunderbird suddenly require a password for outgoing mail, and why can't I get it to recognize that password when I enter it? More importantly, is there anything I can do just to so we can send email for the time being?
Thanks for your help,
Kate
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Inappropriate?Hi Cellar Store Bookstores:
Let me try and summarize the situation and ask what may be obvious questions but aren't clear:
1. Every time I try to send an email, I get a message saying "Mail Server Password Required,"...
The thing is, this didn't start until the end of the day yesterday, after I tried to send an email flier out. Because we've accidentally overloaded the server before, I was sending it to approx. 50 addresses at a time. That worked five or six times before the password message suddenly appeared; I'd been sending mail just fine earlier, as well.
- This is probably a red herring but you will be eventually flagged as a spammer if you send an email to 100s of people 50 people at a time. Better to use Campaign Monitor, http://www.campaignmonitor.com/, or similar email campaign sender or a free mailing list like Google Groups for emails with more than about a dozen or so recipients.
2. Your email provider is a "small provider", let's call it "MAILPRO" Which provider is MAILPRO?
3. Even though you use MAILPRO, you use Verizon as your outgoing SMTP Server i.e. to send emails you use Verizon not MAILPRO. Which leads to the question. Why aren't you using MAILPRO's SMTP server? I don't know what Verizon's policy is but for security reasons alot of mail providers won't let you use their SMTP server to send out email for another provider i.e. it is possible Verizon's SMTP server won't let you send out email for MAILPRO accounts
4. You can receive emails through MAILPRO's POP server no problem, you just can't send emails, is that correct?
5. The password and username work when I log directly onto the Verizon account, so Verizon's pretty sure the connection problem lies with Thunderbird somehow. What do you mean by "work"? Do you mean you can send and receive email through Verizon's email using Verizon's server using a Verizon Thunderbird email account?
Perhaps the following will help:
1. http://kb.mozillazine.org/Password_no...
2. http://kb.mozillazine.org/Cannot_send...
If that doesn't help, please respond to the questions above and we'll try to help further.
I’m hopeful that this helps
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Inappropriate?I just found that Verizon has discontinued their SMTP relay service as of August 31st:
http://support.vzw.com/information/sm...
This means:
If you are using Verizon to send out email for MAILPRO or any other non Verizon mail service which I *think* is what you are doing, then it won't work or at least it won't work in the future (Verizon is a big company and even though Verizon said shutdown on August 31st, it's conceivable they still haven't fully shutdown their SMTP servers everywhere.) -
Inappropriate?I am having the same sort of problem. Everything was working fine last night, but this morning when I try to send out an email I am asked for my mail server password. Then sending fails and it is an smtp connection failure. But I use RoadRunner. I can still send from a different computer using "Mail" (apple's mail program.) I can still retrieve mail. Just not send it. I can't send it from any of my mail accounts through Thunderbird (I have one email address through my non-profit and one through RoadRunner - neither can send. But both worked yesterday.
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