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Thunderbird

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Problems with file mozMapi32.dll when installing

Hi, I had Thunderbird installed and working fine, but I got a message saying to update so I clicked yes. It then went through this loop where it said it couldn't install properly as I had to close all existing applications (even though I had nothing open). I would try to get out of but nothing I did would stop the loop occuring. So I unistalled Thunderbird, when to install it again this morning, but i am now getting a message saying error opening file for writing: mozMapi32.dll? Do you have any idea how I can resolve this issue. THanks

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Paul Weaver replied on March 19, 2009 06:53
I think my problem is solved - i went to http://kb.mozillazine.org/Thunderbird... and followed the advice about the Quickcam software conflict and it sorted it all out ... for now at least ...

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Thomas, Official Rep, replied on March 19, 2009 05:33

It sounds like you haven't tried simply restarting your computer. That would probably resolve the issue, but you'd possibly have to uninstall and reinstall one more time.

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Paul Weaver replied on March 19, 2009 06:01

I have exactly the same problem ... and restarting the computer did nothing to help. I cannot open tb anymore. Is it normal for the updates to go from 2.0.0.19 to 2.0.0.21 - did i miss 2.0.0.20?

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Rafael Ebron, (Official Rep), commented on March 26, 2009 22:42

Hi Paul,
Sometimes we do skip release numbers to keep in sync with Firefox. In this case, there was no 2.0.0.20.
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Paul Weaver replied on March 19, 2009 06:53

I think my problem is solved - i went to http://kb.mozillazine.org/Thunderbird... and followed the advice about the Quickcam software conflict and it sorted it all out ... for now at least ...

Thanks

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Michelle replied on March 19, 2009 09:25

Thanks very much Paul. I do have a logitech Quickam and this was obviously my problem as well as it is now resolved and working again.

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Isabelle {e[er replied on August 28, 2009 09:26

great! it worked! glad the frustration is gone :D

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