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My muvee reveal program seems slow. Please help
I am running Muvee Reveal on a HP Pavillion Laptop with Windows Vista... love your product but i find that it runs veryy slowly and crashes frequently making it rather frustrating and means unless i save after every step i end up losing my work. Extremely frustrating and making muvee making a looong process and analyzing and buffering seems to take forever and also loading the clip for magic moments. Is this is a frequent problem or am i the only unfortunate one? if you have any tips or proceedures to help solve this please let me know as I am getting very frustrated by it!
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Inappropriate?Hi Sophie Gallie,
I understand that you are having problems using our software. I can imagine how inconvenient this must have been for you. To help you with your issue, kindly provide us the following information:
1) On what stage did the crash occurred: Is it when loading your media files? During preview? Saving or Burning?
2) May I know the extension file name of the videos/music/photos that you are trying to load?
3) Number of videos/music/photos?
4) Can you please take a snapshot whenever the application crashes or freezes.
(http://www.wikihow.com/Take-a-Screens...)
5) Can you please run dxdiag on your system, save it and send me the DxDiag.txt file. To run dxdiag, click Start -> Click Run -> type 'dxdiag' -> then click 'Save all Information' , save it to your Desktop and send it to patrick at muvee dot com
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