Globe eats up my loads

just last night.. I called the retailer but she told me that she already erased the confirmation message after receiving it.

Thank you for your response but I am already satisfied with your answers. Maybe, it is a lesson for those people trusting Globe too much. This was not the first time it happen, I have a Globe prepaid account and I am using the ETXT promo, I just send 20 messages and after that, the ETXT has gone. I hope Globe Telecom sees to it that everything is working well technically.

I think Globe must be customer-friendly esp. to us loyal and long time subscribers of their company. And you know what? Globe eats my load again and asked for CS to help me on what to do. This happen every time I buy a call card and load up. If I do have load, 29343 is keep on sending me messages saying..."You have new MMS message. Retrieve it from http://www.myglobe.com.ph MMS section. From 2346. Password phaushy Sbj. Top true diva. Message expires after 24 hours." The CS representative apologized for the inconvenience but I do not need the apology, all I want is for them to fix the problem. He asked me to check if I subscribed to any promos from 2346, and told him that I do not remember subscribing to any promos since it will just cost me a lot...Like what's happening to me now wherein Globe eats my load! Anyways, just to fix everything I asked the CS representative on what to do and he immediately give me instructions only to find out that I have two subscriptions, one is this TOPTRUEDIVA, adding to my frustration, I haven’t subscribe to any promos nor letting other people use my phone. I replied to the same number (STOP TOPTRUEDIVA to 2346) and received a confirmation that I was unsubscribed. I thought everything is ok now, but just this morning 29343 sent me messages again (around 10 messages with the same info/text) and these messages charged my account. Tsk! Well, what will I do now? I already followed the instructions but then, nothing happened. All I want is to STOP this mess...Otherwise, I will just subscribe to other NETWORK that won't give me any INCONVENIENCES and definitely not a THIEF!

I really hate the number (29343) that keeps on sending me that I can retrieve my free MMS message via http://www.myglobe.com.ph MMS section. Every time I receive these messages (often sent more than 5 times), it charges to my account. Every single peso is important to me so I decided to seek for an assistance of their customer service representative to help me out. I followed every single instruction pero hindi pa rin tumitigil mag-send ng MMS retrieval messages yung 29343. I can't remember subscribing to any promos of Globe kaya I feel upset about it...Hope your system could fix everything...Dahil I already did my part manually. So I think this is your call now...

same reason why i changed new number.

other than that, i have subscribed for the FREE RINGBACK TONE that was available in GPRS. but after 3 days, it keeps on deducting about 15 to 25 load. it keeps on renewing and renewing. i called customer service and was disappointed when she said that i dont have an active ringback tone in my number. there's nothing to cancel since i dont have one.

but when my friends call me, they can hear my ringback tone. so, i buy a new sim (starter sim) to avoid those MMS and RINGBACK thing from deducting my load.

it happened again .. globe eats up my load again !! i think around 7PM , nag pa-Load ako .. and after i receive the load .. nag subscribe ako sa UNLITXT .. after i receive the confirmation massage that i can already use it , nag-send ako ng massage , but it failed !! i try to sent it again and again , it failed .. at that time i already have 0.balance coz i already subscribe at globe UNLITXT .. kala ko un ung reason , so nag pa-Load uLit ako ..to be exact P20 .. i think its already quarter to 9PM nung nag pa-Load uLit ako , not sure , at that time na na-receive ko ung load , naka UNLITXT na ko .. and may P20 load pa ko .. i know na unLi na , coz when i try to send A massage , it send ! and hindi rin nabawasan ung load ko .. so UNLI na nga ko ... after a few minutes , i was about to send a massage to my mom .. it failed again !! i decided to check my balance .. and i was shock ! wala na naman load !!! i ask CS and they said that i need to wait until 7PM tomorrow , before they do any action ! if nothing happened , that was the time that i need to call them again !! pano naman ngayon ?! wala akong load , so ano un ?! kaylangan ko na naman mag pa-load ???!!!!

globe says free txt has no expiration.,my 2 peso regular load expired including my free txt.,true that i can't use free txt without a regular load,but when i made balance inquiry it says zero free txt remaining! my free txt does not come from a call & txt card, its from electronic loading and rewards. i'm not really satisfied

i got this problem too..at first i dont mind it..but as i read your msgs saying it loads it makes me sooooooooo MAD..... have you surpass this prob?? how

pls...paki ayos.....ayoko na makarcv ng msg galing sa lecheng number na 29343 PUTEK!!!! paki ayos wag ka na marami pang sinasabeh..salamat.....HATE U...MALULIGI KAREN MAPANAKOH!!!!!KURAKOT KA!!!!!!

hey zup?? ^.^ 29343 stop txting me..does it means it fine..???

I have the same problem too. Globe is just eating my load. Yesterday, I loaded my cellphone with 300 php worth of load. Then I tried texting one of my classmate and check my balance. I was surprised that they deducted 13php for a text. I was like, okay its happening again. So what I did i registered to Unlitxt80. After few hours, I was texting another classmate of mine and check my balance I was surprised again that my 207 php lowd is being deducted. Right now, my load is 177. I don't know what's happening! I didn't suscribe to any fancy subscription of somesort. PLEASE HELP!

Hey. I have the same problem. Globe is eating up (/stealing?) my load. I had an eload of PhP30 this afternoon. I didn't do anything to have my load deducted, like, send a text message or use WAP, 3G, etc for example. I did try to call someone, but he didn't pick-up so I assume that still nothing should be deducted from my load, right? Also, I'm not receiving any message from those access numbers you're saying. But earlier, I checked my load and it said that only PhP15 balance is remaining. WTF? And then, just now, I checked it again and guess what, I have ZERO balance!! What the hell is this Globe?? Why are you ripping-off your subscribers?? Is there any way to get my PhP30 back?? Pfft. I guess not, huh. Still, I better hear an explanation about this.

Just this week it was in the news that even the Hon. Enrile got the same treatment from you guys. As much as I hate him for being a former Marcos lapdog and trapo that he is, I'm totally backing him up on having Globe reps grilled in a Senate hearing. Looking forward to that. Till then, keep stealing from us and we're gonna see heads roll.

I think this is the right time to forward this complain to NTC and it's right time also since the senate is going to investigate this matter...even senator enrile was a victim of this...what a shame to globe...

same problem here!!! i'm a busy person.. i have no time to go the net just to shout my sentiment/s to the proper authority..(kanino nga ba?) but this time its been months since GLOBE thru 2346 is sending us these MMS.. next thing we know.. NAWAWALA NA LOAD mo SA PREPAiD!!! tiningnan ko this morning anu ba itong MMS na ito.. wala naman.. nag install pa ako ng real one basic reader just to open that SHIT.. di rin makita.. GOOD MONEY ipinang lo LOAD namin dito!!! WAG NYO KMI PAGNAKAWAN!!

WHAT!!!! BY CHANCE WE ARE SUBSCRIBED OR BY INTENTION JUST TO RIP MONEY FROM THE SUBSCRIBER.

To tell you Globe Customer Service dito sa middle like, Bahrain Telecom or Zain Mobile ay hindi nawawala ang load kahit nage-expire. kapag nagload ka madadagdag lang yun sa bago mong load. Dapat yan ang ginagawa ng mga telcos sa atin dahil yan ang tama. Kung kaya gawin dito dapat ginagawa rin diyan sa pinas.

Dapat mabigyan pansin ito ng NTC. Kaso baka natatapalan sila ng mga telcos. Malakas ba naman magnakaw lalo na ang Globe so malaki ang maitatapal sa kanila kaya wala silang ginagawa.

Tsaka walang automatic subscription dito. Malinaw na Panloloko at Pagnanakaw yan.

Calling NTC sana bigyan niyo naman ng aksyon ito. Tagalog na yan sana maintindihan na nila.

EH BUTI NGA KAYO MAY NATATANGGAP NA MGA MMS, RING BACK ETC... EH AKO WALA!!!! YUNG LOAD KO BASTA BASTA NALANG NAWAWALA NG WALANG DAHILAN!! EVERYTIME I LOAD!! AND I MEAN, EVERYTIME!! 100% OF THE TIME!!!

WALA BANG KIKILOS NA AUTHORITIES DITO SA PROBLEMANG ITO???? HABANG WALANG KUMIKILOS, SIGE!!! NAKAW PA NG LOAD!!!

AT PAG TUMATAWAG PA AKO SA GLOBE, PARANG ROBOT YUNG MGA CUSTOMER REPRESENTATIVES... WE APOLOGIZE FOR THE INCONVENIENCE, BLA BLA BLA....TAPOS SA GITNA NG CONVERSATION NIYO, MAPUPUTOL ANG LINYA (FOR UNKNOWN REASONS) TATAWAG KA ULIT, TAPOS UULITIN NANAMAN YUNG ISANG TONELADANG TANONG!!

HIYANG HIYA NAKO SA MGA TEXTMATE KO SA KAKAPALIT KO NG CEL#!!!

WHY ME????????

Talaga palang hindi pa inaayos ito ng globe. akala ko ba kinuha na nila yung nokia para masulosyonan ito. di pa pala. garapal talaga.

ito ang email ng NTC. Sana maiforward na itong mga reklamo sa kanila:

secretariat@ntc.gov.ph
One Stop Public Assistance Center. Froilan Jamias. 926-7722 / 436-7722. ospac@ntc.gov.ph.

Talaga palang hindi pa inaayos ito ng globe. akala ko ba kinuha na nila yung nokia para masulosyonan ito. di pa pala. garapal talaga.

ito ang email ng NTC. Sana maiforward na itong mga reklamo sa kanila:

secretariat@ntc.gov.ph
One Stop Public Assistance Center. Froilan Jamias. 926-7722 / 436-7722. ospac@ntc.gov.ph.

My load was also drained for the fourth time in 2 months. I am furious since I live alone and far from my family and I need my load to call them in case of an emergency. My number is new and I did not subscribe to any promos. My load usually vanishes 2 days after I reload. If this happens again I will have to transfer to smart along with all my family members.

buti na lang, I'm right to throw away globe sim and replace it with smart ofw sim otherwise I'll be the same with you guy, in agony. Now, I don't have any problem. Since I receive my smart sim until today no single promos sent to my roaming sim.

right decision mel!!!! I just bought a smart sim and i'm hoping that i won't encounter the same problems as I did with that gaddamn globe!!! Up yours, globe!!!

Good to hear that Juan, for the info of everybody, nagamit ko ng matagal yung ofw smart sim ko kahit initial 300 lang niload ko before ng flight ko at nagamit ko siya ng 10 months na hindi pinuputol ng smart at tuloy-tuloy na nakakareceive ng text dahil yun ang importante sa akin. And imagine, di ko siya niloadan after nun basta above 100 lang balance. unlike for globe, deactivated ka kaagad after mag-expire ang load mo at di ka na makakareceive ng text at wala ka n signal agad. At isa pa, kapag nawalan ng load yung family sim card na nasa pinas putol din signal mo kahit meron ka pa balanse. saklap nun nung nangyari yun sa akin at para akong mabaliw .

at malala pa nadiscover ko yun nung nagbakasyon ako after 2 years....wala kasi silang sinasabi at nakakabuwisit pa dahil kailangan mo pang idiscover pa.

Now, bumili uli ako ng bagong smart sim at ganun uli gagawin ko.

Ang hindi ko pa matanggap ngayon ay nakatali ako sa globe internet ng 1 more year dahil sila yung nauna maglagay ng connection sa lugar namin. Pero next year ipapaputol ko na agad talaga ang globe internet ko. Katulan niyan meron ako nabalitaan na mabilis daw yung bagong ilalabas ng pldt. Aabangan ko na yan.

maganda rin daw yung connection ng bayantel...

Sa tingin niyo, hindi kaya may virus ang mga cellphone natin lalo na kung wala naman tayong subscription sa mga ringback at kung ano ano pa?

Hi custhelp, this is the detail of my problem: My load disappears without any reason at all. No subscription, no internet, no nothing. I am just sleeping and my load disappears. What more detail do you want? Thanks.

Could there be a cellphone virus on the loose? Do I need to reformat my phone? Do we get viruses from blutooth transfers or wifi internet? Could you, custhelp, comment on this?

To those who are not subscribed to any four digit numbers yet your load keeps disappearing, you can try having your cellphone reformatted because it may have a virus. That's what the smart customer service adviced me because my smart load keeps disappearing too. I had my cellphone reformatted at Nokia Care and guess what, IT WORKED!!! I'll try it on my Globe sim too

Before my loads disappeared, I remember having someone bluetooth me a Katrina Halili - Hayden Kho video.

To custhelp, I take back what I said about globe. I now believe you're not entirely to blame, except for the unwanted subscriptions. The problem is, why haven't someone from Globe suggested that when irate customers slam their cellphones in disgust??

MY PROBLEM IS SOLVED. AMEN PREYS D LORD ALELUYA!

I have contacted Globe Customer Service 3 times on three separate occasions to report that my load has been depleted, for no apparent reason. Strangely, the third representatie was rather surprised that it was my third call. I do not know a single globe subscriber that has not experienced this at least once. They always return the load they took, however it takes 24-48 hours (just like they say it will). By the time I recieve it, I will have already purchased more load to call whoever I need to call. And I would be lucky if they leave me enough load to be able to call them... I know it doesn't cost money to call them, but you do need a certain amount for any outbound call.

The representatives all inform me that in Globe there should be no deductions if there are no transactions. Maybe they are right, however I have an event log i my phone and there have been no transactions at all at the time that the load was deducted, and the figures are not constant nor exact: 12, 17, 15, 19, etc... Sometimes as small as 5 or 4, but I cannot imagine calling in almost everyday for that amount, seeing that it costs more to maintain like 6 or 8 to be able to call.

About the viruses, are Nokia 7610's affected?...

My boyfriend has the same exact issue but he uses a Motorola razr --- forgot the model name.

Not that I blame Globe as I work for Technical Support, I know things can get weird sometimes. And sadly most of these phone representatives are just told to say what they are saying --- talkin to them is still miles away from talking to the company itself.

So there.

Thanks guys... :)

Dear Heavenly Father, Help me to be a strong warrior for You and not shrink back from spiritual warfare. You told us to "submit unto You, and resist the devil and he would flee" in James 4. So, first Lord, I voice my submission to You, to do Your will. Now, we know the devil flees at Your Word, so I say to the enemy: "Satan, I resist you in the name of Jesus and command you to leave me, my family and this ministry. You are a defeated foe, and you have no authority in my life, so therefore you must flee with your temptation, your division, your sickness, and every evil thing you would try to bring against me and those that I am praying for. I declare that no weapon formed against me shall prosper! Be gone in the name of Jesus!" Thank You, Lord, that You gave us victory over the devil and all of his evil plans. Amen.

Hey bakare.. stop spamming your religion here. There are tons of religion forums in the internet. Amen?

I have subscribed for the HOLLA BACK TONE that was available in RBT but same day, it deducted about 300 load. it keeps on renewing and renewing. i called customer service and was disappointed cause it doesnt go through.

im having a problem with etxt20..i just bought a load and it says that i may now enjoy globe etxt bla bla bla..but,when i started txting,my extra load got eaten up..i don't get it..i subscribed but i did not get the service!..it's really frustrating..and with the customer service,i tried calling it but i cannot go through since i dont have enough load anymore..globe customer service should be free regardless one has load or not..it should not matter..

Everytime na nagload ako ay kasabay magsend sa akin ang 2346 nga kahit ano hanggang nauubos ang load. First load ako Php15.00 tapos bigla na lang nawala after receiving a message from 2346 na hindi naman ako nagsubscribe. The second time na nagload ako sa globe Php15.00 same pa rin nangyayari bigla na lang nawala. Ngayon ay nagload ako ng Php50.00 gagamitin ko sana kasi may tatawagan ako aba ang daming message na-receive ko galing sa 2346 hanggang naubos ang Php50.00 load ko. Grabe naman. Pag ubos na load mo wala ng message from 2346 pero pag may load ka lahat ng message galing sa 2346 papasok sayo hanggang wala na ang load. Hays. Tulong naman grabe na to.

gumamit ka na lang ng Smart...yan solution diyan.

oo, super vacuum cleaner ng load yan. pati yun load ko sa globe tattoo ubos. 5hrs internet connection = 170pesos! kasi may charge daw ang download... pero di makabigay ng example ng download namay charge.... hay.