Why can't I send SMS messages?

Hi. May we have the mobile number please? and the current load? Please ensure your emails are sent to the correct address. You may email the details to custhelp@globetel.com.ph

hi kit. emails received by custhelp are being replied to, please ensure it is sent to the correct address. may we know when you sent the email? and the email add? we will only be able to check the problem and resolve it if we have the necessary details.

You may also call out 24-hour hotline. just dial 211 toll-free from your Handyphone or call 027301000

Hi Irene. There should actually be no problem with the OFW SIM if used correctly. As long as there is load then it can be used for texting or calling. As long as the provisions are followed then connection of the roamer will be seamless. If we have the details of the problem account, we will be able to check the cause of the problem and correct it i necessary; we shall be happy to assist you. You may want to try the service and see the other side of the coin. Thank you.

Hi jingkie ongan,

Good day.

Kindly provide us your mobile number for further checking. Also, you may try these procedures for possible resolution:

1. Restart the handset, turn it off and on

2. Perform manual network selection, can be found under network settings, network selection, choose manual (handset dependent)

3. If unit is 3G, turn off 3G, can be found under network settings, network mode, choose GSM mode only (handset dependent)

4. SIM card transfer, try your SIM card to other handset and try another SIM card to your unit to test the service.

Should you encounter the same problem, please send us the following details for further checking:

-Handset being used
-Other Globe/TM subscribers who are experiencing the same problem
-Their handset models
-Exact location (number, street, barangay, city, zip code)

For your security, you may send us the above information at custhelp@globetel.com.ph

Thank you.