Loading Profile...
Can only see dollar amount, not Euros
My credit card statement displays a dollar amount, not Euros (I'm in the US). I tried converting to Euros via Google, but the converted amount was rejected. Now what?
4
people have this question
I have this question, too!
Tell me when someone answers.
The more people who ask this question, the more it gets noticed.
The more people who ask this question, the more it gets noticed.
The best answer from the company
-
Hello,
Please contact the support team with the amount in $ we charged you, and they'll fix that for you
support@myid.is
Regards
I’m confident
The company and 1 other person say
this answers the question
Create a customer community for your own organization
Plans starting at $19/month
-
Inappropriate?Hello,
Please contact the support team with the amount in $ we charged you, and they'll fix that for you
support@myid.is
Regards
I’m confident
The company and 1 other person say
this answers the question
-
Inappropriate?I was contacted by support@myid.is on January 29, saying my name would have to be corrected in your database; then you would send me the amount in Euros. I replied with thanks on 1/29 to support@myid.is. After a few days, I updated my name in my account myself. On 2/5, I again emailed support@myid.is, saying that I was still waiting to hear about this.
Right now I am in limbo. I cannot proceed with registration because I do not know the Euro amount I was charged. And I cannot elicit a response from your support department.
I’m unhappy
-
Inappropriate?Email sent on February 6th, it should have been lost in the Internet meander, we have resent it today
Best
I’m confident
-
Inappropriate?Confirming that I received the resent email (might have been spam-filtered the first time). Thanks for your responsiveness.
I’m thankful
-
Inappropriate?same problem, I have the dollar amount but the euro conversion is not correct help
I’m frustrated
-
1 person says
this answers the question
-
-
-
1 Comment Add a comment
This answers the question
-
Thank you very much. It's all set now. -
Inappropriate?Is it possible to add this as a feature so you don't have to submit a support ticket? I imagine that lots of people deal in dollars (or will if you take off internationally).
Perhaps add a "my currency is" during registration and then send the verification amount in that currency? Setting up a USD account shouldn't be too difficult.
Just a suggestion.
P.S. I have this problem also :)
I’m sad but hopeful
-
Inappropriate?Hello Justin,
Thank you for your proposition, if the number of people that do not receive the Euro amount in the transaction label in their bank statement increase dramatically, we will certainly implement this feature
I’m thankful
-
Inappropriate?Hi, I am also having this issue, and have emailed support. Thanks!
-
Inappropriate?Hello Joe,
The support team should have emailed you the correct amount by now.
Best
I’m confident
-
Inappropriate?I have the same problem. I filled out your contact form a few days ago and did not get a reply yet.
I’m frustrated
EMPLOYEE
