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bad support is killing name.com soon
Hello there i have never se a bad support like names support team when i call all time no answer whenwe sending mail they dont sending answer whene we aksing for help they replay never real the support in name.com is to bad.
2 name.com is to slow website need 3 min for open the side in our land denmark and Germany and Paris
thx you sir
2 name.com is to slow website need 3 min for open the side in our land denmark and Germany and Paris
thx you sir
I’m sad
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Inappropriate?Hello Abdulla,
Thank you for your feedback. Name.com wants you to be more than satisfied with our products and support. At this time we do not offer around-the-clock support, so depending on where you are in the world and what time you call, you may not reach a member of the support team in person. The Name.com support team works hard to reply to emails in less than 24 hours.
I'd really like to assist you with any issues you're having, and get more information about the slowness you experienced with our site.
Please email me at support@name.com and be sure to provide your user name so I can help you today. -
Inappropriate?Wow... I've had the complete opposite experience. The website is lightning quick compared to other registrars. I couldn't disagree more with this comment. -
Inappropriate?Same problem in here. I think support really is a huge minus.
I have two problems: one is a week old and unsolved and one that has more than 48 hours and no answer on support@name.com.
1. I have moved a domain to you, I paid for this, but you never moved the domain. also, never answer my e-mail.
2. I have paid for another domain, you sent me an e-mail that said that asia domains are restricted and you refund my money. However, money were never refunded.
My account is: computere
I’m confused
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Inappropriate?Hello Laurentiu,
Thank you for contacting us and we apologize for any difficulties you are having with our services. I will address these issues individually.
The transfer of your domain is awaiting confirmation from the administrative contact email address. Once you have confirmed the transfer, the request will be submitted to the registry, and the transfer will be approved and completed after 5 days. You can expedite this process by contacting the losing registrar and asking them to manually approve the transfer of your domain name.
As for the failed .asia registration, we voided the PayPal transaction on March 10th, 2009. Please contact our support department and we will provide you with the transaction ID issued by PayPal and any other details that you would like.
Again, we apologize for any delays and we want you to be a satisfied customer. Please email me directly (sky@name.com) with any concerns or problems you may have. We are happy to help!
Regards,
Sky
Name.com
support@name.com
I’m confident
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Inappropriate?My experience is the opposite, just like Antonio. The support is very fast in my opinion. I usually get an answer via mail within 24hrs.
There's no way I would change registrar... -
Inappropriate?1000% AGREE!
Bad Customer Support is killing name.com soon.
I will campaign this issue to international forum(S) soon..
I still giving the time to solve my problem until the end of this week.
Scott.
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Inappropriate?Scott,
This isn't helping. The more you do this the less time we have to help you. -
Inappropriate?Okey.. I have read your reply in:
http://getsatisfaction.com/namecom/to...
I am stop my posting and wait for you to reply.
I am leaving now from here, and please email me with your result.
Please remember, give me justice, my scriptz-team.info just only for $1.99 never mind for me to lose, in other word I have already register skripterz.info with godaddy.com couple days ago. with a cheaper price just only for $1.19
If you wish, Please check with whoisdomain for proven.
dont forget to email me with satisfaction, reasonable and acceptable reason.
Thank you Kellie.
Have a nice day..
Scott.
I’m trying to confident with you
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Inappropriate?Scott,
I have posted and emailed you with the resolution of this issue. I hope you find it satisfactory.
In the future it is *very* helpful to keep this in one thread so we can keep all the information together and help quicker. -
Inappropriate?Yup.. My problem you have solved profesionally..
My domain is back.. :)
Thank you kellie..
Best Regards,
Scott.
PS: as long as the customer support is being helpful and in good will to solve the problem, of course I will cooperate and very nicely, otherwise I will get wild like lion king in the forest.. :=)
I’m kidding, thanks kellie.
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