Loading Profile...
Nationwide won't tell me when they've put a stop on my credit card
Nationwide put a block on my credit card two weeks ago (for internet transactions only) because they spotted some transactions which they thought could be fraudulent. The transactions were of a kind that are often fraudulent (buying domains from yahoo), but in this case they weren't.
My problem isn't that they put a stop on the card.
My problem is that they did not tell me.
They could email me.
They could write to me.
They could call me.
They could text message me.
They had all of my contact details but used none of them. Frankly, if there is a suspect transaction I don't just want to know about it so I can unblock my account, I would also like to figure out a way to authenticate myself and confirm the transaction. I would like to HELP nationwide avoid fraud on my account if at all possible.
Why is it so difficult to send an email or text message?
My problem isn't that they put a stop on the card.
My problem is that they did not tell me.
They could email me.
They could write to me.
They could call me.
They could text message me.
They had all of my contact details but used none of them. Frankly, if there is a suspect transaction I don't just want to know about it so I can unblock my account, I would also like to figure out a way to authenticate myself and confirm the transaction. I would like to HELP nationwide avoid fraud on my account if at all possible.
Why is it so difficult to send an email or text message?
I’m annoyed
3
people have this problem
I have this problem, too!
Tell me when someone solves it.
The more people who report this problem, the more it gets noticed.
The more people who report this problem, the more it gets noticed.
Create a customer community for your own organization
Plans starting at $19/month
-
Inappropriate?you should log this as a complaint and get it investigated them. Has someone not contacted you or is it their policy not to contact. Either way they should sort it out! -
Inappropriate?Nationwide had a piece of post returned to them, so they assumed I had moved. A reasonable assumption - except they then proceeded to block all my accounts - FlexAccount, savings etc, including removing them from Online Banking, without contacting me.
I travelled several miles to a branch to show them my passport and when I queried why I'd been left to find out by seeing accounts disappear one-by-one from Online Banking, I was told that they "have far too many account blocks to contact customers about them. We just wait for them to contact us".
And, the same as Colm, they had multiple phone numbers and an email address for me.
Good stuff Nationwide.
I’m frustrated
