Netflix to break homes by eliminating profiles!
Dear Netflix, although i love your product I think it's a true disservice to eliminate profiles.
i feel that you may think that the individual profiles under one account cannibalizes your business model.
this truly stinks. I hope they get games instead. It’s just so easy to manage separate queues for me and my girlfriend. how will we co-manage the queue!?
me: http://twitter.com/mjlambie
others:
http://gregalbrecht.com/2008/06/19/ne...
i feel that you may think that the individual profiles under one account cannibalizes your business model.
this truly stinks. I hope they get games instead. It’s just so easy to manage separate queues for me and my girlfriend. how will we co-manage the queue!?
me: http://twitter.com/mjlambie
others:
http://gregalbrecht.com/2008/06/19/ne...
94 people have this problem
I have this problem, too!
Tell me when someone solves it.
The more people who report this problem, the more it gets noticed.
The more people who report this problem, the more it gets noticed.
The best solutions from everyone
-
Victory!
I’m thrilled to know that Netflix listens to their community
20 people say
this solves the problem
-
Everyone, go complain on the Netflix Community, it's a forum that they actually check. While you're there, link heavily to this thread, so they have to acknowledge we exist ;)
(Please click "This solves the problem" so it becomes a 'highlighted' response, and more people complain directly in their face)
I’m sad I can't automatically merge my queues, ignoring the 500 dvd limit
7 people say
this solves the problem
-
Inappropriate?Yes, also got this e-mail. Way to go Netflix, I'll just be canceling the service at this point. I specifically upgraded to the 4 at a time service to split out the queues for my wife and myself. I'm not going to pay for another separate account. I wouldn't even care if they charged for profiles support if it was even the same cost as another stand alone account.
I’m Pissed
-
Inappropriate?Yeah this is ridiculous. This is one of my wife and I's favorite features.
I’m annoyed
-
Inappropriate?I complained as well. Whoever reads this, if it upsets you, let them know. If they get enough feedback, they may change their direction.
I’m frustrated
-
Inappropriate?I called - ranted to a netflix rep. He said HE and his wife use it, and he'll be upset too. Ha! Plus, I underscored the inherit security risk in having people share passwords for one account, which is what they will be forced to do now. (Not so much a big deal with spouses, but used to be a problem when us roommates shared an account.)
-
Inappropriate?Does Blockbuster offer multiple profiles?
-
Inappropriate?This is incredibly disappointing. I really don't see how eliminating this feature helps them "continue to improve the Netflix website for all our customers." It certainly doesn't improve the Netflix website for me!
I’m sad
-
Inappropriate?Gah. Do they think we're going to pay for two accounts now? I wish I could switch to Blockbuster without feeling slimy.
-
Inappropriate?This is such an awesome feature for multi-person households. I can't believe only one percent of accounts use it!
I’m angry and sad
-
When I called, I was told that "only 5%" use it...I wonder what the real number is. Maybe 99%? -
In the thread on netflix's forum, another person quoted a CS rep that said "only 1%" used profiles... who is fibbing I wonder? It doesn't add up :( -
5%? First number I heard was 1%, then 2%, then 3% and now 5%. If we keep asking, it'll be at 95% before we know it! -
5%? First number I heard was 1%, then 2%, then 3% and now 5%. If we keep asking, it'll be at 95% before we know it! -
5% is a large part of your userbase. If netflix were a free service, that's one thing -- but you're talking about a group that represents literally millions of dollars in paid revenue. This is a bad decision on Netflix's part. -
5% is a large part of your userbase. If netflix were a free service, that's one thing -- but you're talking about a group that represents literally millions of dollars in paid revenue. This is a bad decision on Netflix's part. -
Inappropriate?Netflix,
The executive staff needs slapped around a bit for this decision. No possible explanation, whether technical, financial, or personal could justify this grave misstep.
Do not let BlockBuster regain traction over you!
I’m pissed off
-
Inappropriate?I don't imagine that Blockbuster question was for real...not apples to apples eh?
The real solution. Fix it yourself.....
http://sfbay.craigslist.org/sby/mar/7...
The Director, Marketing Modeling and Analytics will play a key role at Netflix by developing and refining predictive models, as well as mining data from throughout the business, which enable Netflix to grow as quickly as possible while also achieving EPS goals. Reporting to the VP, Marketing, the Director, Marketing Modeling and Analytics will partner with channel owners throughout the marketing team covering all aspects of new subscriber acquisition and new subscriber lifetime value.
I’m amused
1 person says
this solves the problem
-
Inappropriate?Netflix is eliminating Profiles feature....
Reed Hastings...Stupid, Stupid Man... -
Inappropriate?Burn the brigade! Funny how much outrage there is over this. Michael, I'm with you--how will my boyfriend and I go manage? Plus, he's filled out my profile as "The Beautiful Olivia." What to do without the shameless flattery??
I’m perplexed.
-
Inappropriate?I don't care about anything but being able to share a service like netflix with my roomates easily. If blockbuster has profiles, then to blockbuster i will go.
I’m incensed
-
Inappropriate?I may have to switch to Blockbuster now. They don't do multiple profiles (at least not the last time I tried), but they are by my house, so I can turn over DVDs more often. More convenient, and with Profiles, there's nothing keeping me with Netflix. Horrible, horrible decision.
I’m confused
-
Inappropriate?I hate the fact that netflix is removing the Profiles feature.
We are on the 4 movie plan, my wife has 2 movies (drama/comedy), i have 1 movie(action/anime), and my kids have 1 movie(kids). Additionally, suggestions are all relevant to the account. Now, we will all be lumped together. This will require a lot more micro-management of the queue, plus our ratings will not be relevant. I like anime/action movies, wife likes drama, and kids like kid animated movies. Might as well remove suggestions while they are at it as they won't help us anymore.
I’m sad
-
Inappropriate?I sent Netflix this message, "I find it extremely disappointing that Netflix is removing Profiles under the guise of being able to provide a better experience to all customers. Profiles were a perfect solution for families who didnt want to allow everyone access to the primary account or deal with the hassle of managing a queue that contains selections for any number of people. The lack of Profiles makes ratings and recommendations effectively useless to those sharing an account. Ive always found Netflix to have an uncanny sense of their customers and what sets the service apart from all the others. This latest move to remove such a wonderful feature doesnt reinforce that view. The lack of Profiles in Instant Watching online and via the Roku Netflix Player now makes a lot more sense. In closing, Ive always been impressed by Netflix. Not so much now."
I’m irked
-
Inappropriate?This is maddening. I echo what everyone else has said - this is particularly frustrating for families with kids. Giving them their own profile makes life so much simpler.
I’m very disappointed
-
Inappropriate?I am shocked that they didn't provide a remotely convincing explanation. Their message was basically "suck it up, we know what's best for you." Of course, maybe they do know what's best, but they haven't exactly bred confidence with this botched announcement.
I’m disappointed
-
Inappropriate?I'm not a netflix user like all of you, so I might not have a place to complain, but...
As someone working to improve the Customer-Company dialog (I'm an employee of GetSatisfaction) it's maddening to read the reason why NetFlix is doing this. From their FAQ:
Why? While it may be disappointing to see this feature go away, this change will help us to continue to improve the Netflix website for all our customers.
This says to me "We're doing this just cuz". That isn't an acceptable justification.
I’m angry at them and sad for them
Loading Profile...






















