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Error loading data for longer timespans
I can never get any graph to load for ranges longer than 24 hours. After thinking for a while it gives me 'error loading data'.
This is pretty annoying considering data retention is one of the main reasons I have a paid account. What's going on?
This is pretty annoying considering data retention is one of the main reasons I have a paid account. What's going on?
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The more people who report this problem, the more it gets noticed.
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Inappropriate?This is not expected. It may be related to the size or scope of your data. I'd like to investigate this. Can you send an email to support@newrelic.com with your account name and license key?
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Inappropriate?We believe we have found the cause of your slow performance. Stay tuned for an update.
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Inappropriate?Great, appreciate it. -
Inappropriate?Your account should be much faster now. We discovered a dropped index for all of our accounts just about the time you reported the problem on Get Satisfaction. It took a few days to rebuild the index (we collect a lot of data) but we're done now. As an FYI - some pages access more data than others and will be slower. However, the page response times you were seeing were unacceptable.
- Jim
I’m happy
The company and 1 other person say
this solves the problem
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