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Stats aren't showing right
Our stats are showing all zero's today when I try to pull up any data. Yesterday they were all showing level lines in the middle of the graphs, something is wrong.
The dashboard is showing data and it changes constantly and seems to match what the app is doing. Here is the link: https://rpm.newrelic.com/browser/agen...
The dashboard is showing data and it changes constantly and seems to match what the app is doing. Here is the link: https://rpm.newrelic.com/browser/agen...
I’m sad
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Inappropriate?Hi Josh,
Can you elaborate on "our stats are showing zero? I am looking at a 3 day view and I see data all the way through. Please feel free to send an email to support@newrelic.com if you want to keep this thread private.
Thanks,
Bayard -
Inappropriate?Bayard,
I don't mind working through it here.
The issue I see is that yesterday (the top pic) was showing a steady straight line on the middle of the graph... This is statically impossible and didn't reflect the timings shown on the dashboard.
Today I am seeing all zero's per the second picture I posted, across the board, and older views/stats seem to be all zero now.
This account was working fine a few days ago, and is an EY account.
My other accounts (non-EY) are all working and reporting fine. -
Inappropriate?Hi Josh,
We are more than happy to work with you.
A 30 minute flatline may well mean that the agent was unable to connect to the server.
I am a bit confused by your time win it seems like your time window selected is 02/02 in the .pngs. That would explain why I don't see the flatline.
Can you verify your time window and send us the agent logs for the time period in question?
Thanks,
B
1 person says
this solves the problem
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Inappropriate?Good call, somehow I must have been set back more than a week and no data was available.
I’m happy
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