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Why does it show "active" status for unsubscribed users?
I sent to a list and saw in the report some subscribers with reason as "unsubscribe" but few of them has status as "inactive" while "active" status for others. Why it's still "active" for unsubscribed users?
I’m confused
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Inappropriate?Hi!
Your post made me really worry that people may continue get emails after they unsubscribed from the subscription.
I've just made several tests and found the reason of the issue. The functionality that makes subscribers inactive, if the subscriber unsubscribes from the subscription, working properly.
The people in your list really unsubscribed, but, after that, they subscribed for it again.
For some reason export functionality shows last inactive status even if the subscriber is active again.
We are going to fix that small issue shortly.
So, please, don't be worried, all the people who unsubscribed from your subscription are not getting emails.
EMPLOYEE
