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IE6 Support
Hi Sifter Team,
I'm writing about IE6 support.
Look, I'm a web developer. I understand the efficiencies gained by not worrying about this. Fact is, I have a large corporate client who's stuck on IE6. I've been paying for Sifter so that I could enable an elegant, formal QA process for that client. Then the redesign drops IE6 support.
Sure there are practicalities and sure IE6's lifespan is limited (my site only gets 5-6% of traffic from it), but the sorts of clients who aren't budging from IE6 are the sorts who can benefit from this service.
I'm going to have to cancel my account. And that might be fine for you, but it's disappointing to me.
Mark
I'm writing about IE6 support.
Look, I'm a web developer. I understand the efficiencies gained by not worrying about this. Fact is, I have a large corporate client who's stuck on IE6. I've been paying for Sifter so that I could enable an elegant, formal QA process for that client. Then the redesign drops IE6 support.
Sure there are practicalities and sure IE6's lifespan is limited (my site only gets 5-6% of traffic from it), but the sorts of clients who aren't budging from IE6 are the sorts who can benefit from this service.
I'm going to have to cancel my account. And that might be fine for you, but it's disappointing to me.
Mark
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The company thinks this is not a problem.
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Inappropriate?First off, I apologize for how we communicated the change. We did a poor job of generating awareness, and it was a significant lesson learned on our part. Also, seeing someone cancel an account is always disappointing regardless of the reason.
We dropped support for IE6 almost 2 months ago, and during that time out of thousands of users, we've only had 3 complaints (Yours being the third). The unfortunate reality is that it just doesn't make financial sense for us to invest the time and effort to support IE6.
I definitely understand and appreciate the fact there are people who are locked into IE6. However, it currently comprises less than 1% of the traffic to Sifter, and that's shrinking every day. In theory, I'd love to support all of the browsers, but for it's just not practical. We'd be neglecting spending time on things for the majority of our customers to focus on a very, very small minority.
All of that said, I feel terrible about the poor job that we did communicating the change. Honestly, I can live with a cancelled account, but having someone be disappointed really concerns me. I can't offer perfection in IE6, but since we screwed up communicating the change, I can offer to invest my weekend in making it usable. Long-term, we'll still be phasing it out, but I'll do my best to make sure that it works if it will do the trick for you.
I understand that our percentages aren't relevant for you since the percentage is much higher with your clients, and I understand that this isn't a perfect solution for you. I hope, though, at a minimum you don't think that we take any account for granted.
Thanks for sharing, and let me know.
I’m apologetic
The company says
this solves the problem
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Inappropriate?Thanks, Garrett. I appreciate the response. I can't ask you to invest time in a short-term solution that won't serve long-term needs, or to sacrifice resources on something that offers very, very little return. I know how that situation works all to well, and neither party ends up happy.
My real lament is that there are no other options out there that I'm comfortable putting in front of clients. Lighthouse seems much less polished and FogBugz brutal on the eyes. Hopefully we can keep time spent on bug tracking to a minimum.
Mark
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Inappropriate?Same boat for us - big corporations just will not budge
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This solves the problem
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Unfortunately, at this point, given the small number of people that have requested it, compared to the amount of effort that it would take to support it, it's unlikely we'll backtrack on this to add any IE6 support.
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