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Sifter as a help desk?
In your opinion, would Sifter fit well as a help desk solution? Where clients/customers could submit tickets and support personnel could delegate and respond? Or, is Sifter more exclusively for bug/issue tracking in regard to the software/design process?
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The company .
Create a customer community for your own organization
Plans starting at $19/month
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Inappropriate?At this point, Sifter definitely isn't a good solution for a true help desk because it doesn't support anonymously opening issues. The reason for this is that it holds accountability in such a high regard, and as a result, both the issue opener and assignee need an account for follow-on conversations and ensuring that the issue was resolved correctly.
However, as long as the group is small enough that you don't mind creating an account for everyone, it could definitely serve as a help desk. At this point Sifter is best for teams that have a defined group of developers and stakeholders where everybody can have an account.
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Inappropriate?In my particular case, I am looking to manage company wide tech support for a staff of < 50. I assume users can be assigned different roles? End user vs. support? How will the pricing tiers be structured? If it is by the number of users, is it the number of any users, or just users in a specific role?
I’m undecided
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Inappropriate?The pricing is tiered based primarily on the number of projects, and, after we add file uploading, file storage. The plans range from $14-$99 per month.
As for users, there aren't really any different roles. There's one Account Holder, unlimited users, and you can optionally give admin privileges to people that belong to your company.
Other than that, there's no distinction between end users and support people. You would still need to create user accounts for all of the end users in order for them to be able to submit issues.
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