Loading Profile...
TenderApp Integration for Sifter
Tender App has a great API integration with Lighthouse. They’re obviously not going to integrate with other ticketing apps since Lighthouse is their own product.
It would be fantastic if you could integrate with Tender App. Tender App is becoming rather popular and I’m sure many other people would find this useful too.
Since Tender App has an API this would also be achievable from your side.
We would have to give you authentication details for Tender App. Once that’s done for tickets you could have a field for the TenderApp url. When this is placed in a Sifter ticket you could send a message as a defined TenderApp user (e.g. DevTeam or Sifter) saying
"A ticket has been set up for the developers to investigate". This could be followed up with an internal (private) message with the link URL.
When the ticket is closed a second message could get sent to TenderApp saying
"This ticket has now been resolved by the developers" and it could post whatever is in the comment thread to the TenderApp as well
Don’t know where integrations are in your roadmap, but this would be an awesome integration.
We’re thinking of using lighthouse for just the tickets that relate to customer support issues, but would much prefer to keep everything in Sifter which we love.
It would be fantastic if you could integrate with Tender App. Tender App is becoming rather popular and I’m sure many other people would find this useful too.
Since Tender App has an API this would also be achievable from your side.
We would have to give you authentication details for Tender App. Once that’s done for tickets you could have a field for the TenderApp url. When this is placed in a Sifter ticket you could send a message as a defined TenderApp user (e.g. DevTeam or Sifter) saying
"A ticket has been set up for the developers to investigate". This could be followed up with an internal (private) message with the link URL.
When the ticket is closed a second message could get sent to TenderApp saying
"This ticket has now been resolved by the developers" and it could post whatever is in the comment thread to the TenderApp as well
Don’t know where integrations are in your roadmap, but this would be an awesome integration.
We’re thinking of using lighthouse for just the tickets that relate to customer support issues, but would much prefer to keep everything in Sifter which we love.
I’m Elvis’s Father
1
person has this question
I have this question, too!
Tell me when someone answers.
The more people who ask this question, the more it gets noticed.
The more people who ask this question, the more it gets noticed.
Create a customer community for your own organization
Plans starting at $19/month
-
Inappropriate?We need to get our own API working first. :)
Long-term, though, it's much more likely that we would add a help desk piece to Sifter so that it's all one product and seamlessly integrated. We see public projects and help desk functionality as being a very reasonable and likely extension for Sifter.
That doesn't preclude Tender integration at some point, but it's likely that we'd focus on building or own or extending Sifter before integrating with another tool.
I’m hopeful
The company says
this answers the question
1 Comment Add a comment
This answers the question
-
No problem Garrett. Would that thought integrating with Tenderapp is easier than building the help desk piece, at least initially.
We’ll just figure out how to manage the two systems for the meantime.
EMPLOYEE
