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Topple will not update
A few weeks ago I saw that there was an update for topple and tried to download it. I cant seem to download it though and keep getting the message that "I have already purchased the item...." I haven't had the problem in the past and cant figure it out. I attempted to delete Topple from iTunes and my phone then reinstall but I got the same message.
Is this a known issue? If so, is there a workaround?
Is this a known issue? If so, is there a workaround?
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Inappropriate?Hi Andyintampa,
I can't tell from your note if this is still happening for you with the latest update. We released Topple 1.8.2 last week.
Please update Topple to 1.8.2 via the App Store. You should not be prevented from downloading or installing the update to Topple. You will get a message saying that you have already purchased this App and asking if you want to download again anyway. Select "OK."
Thank you for playing ngmoco games.1 Comment
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This solves the problem
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I verified and I have the most recent version of itunes and I do get the message you mention however. It says
"You have already purchased this item but it has not been downloaded. To download it, select Check for Available Downloads from the Store menu."
I do that but nothing happens. At this point the app is no longer on the phone or itunes (I even reinstalled itunes!) and I keep getting the message. Any ideas? I really enjoyed this game and want to keep playing it. -
Inappropriate?Hi Andy,
Just to walk through all the steps together, is this what you're doing?
With Topple not installed on your phone or in iTunes:
1. Search for Topple in the iTunes store.
2. Click on "Buy App" for Topple in the search results.
3. You will be prompted to buy the app, you can click "Buy". You will not be charged again.
4. iTunes will say that you have already purchased this before and will prompt you to download again for free. Hitting "OK" should download Topple again.
These are actual screenshots from me just deleting and redownloading Topple. If your iTunes is not behaving this way, please contact Apple support.
I hope this helps!
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