Walking with his heel out

I'm so sorry to hear that. I am not sure where you originally purchased the shoes from, but I was able to obtain this information from Nike:

We have made arrangements with our authorized retail accounts to accept returns for products with MATERIAL or WORKMANSHIP flaws. In the event that you have a Nike product with a material or workmanship flaw, for fastest service, we advise you to first check with the place of purchase for their assistance. Retailers do have their own particular return policies however. If you are not able to return an item to the original place of purchase, you still may be able to receive service for the item directly through Nike.

Some Nike products have specific guarantees and/or warranties. Nike product guarantees and warranties require a dated receipt and original warranty cards to process the claim. Please read the label, hang tag or packaging material for specific return information.

Guidelines for items returned to Nike:

* No refunds. All refunds must be obtained through the original place of purchase only.
* No exchanges due to size, fit, or style selection problems.
* For Nikestore.com purchase returns, click here and select Returns and Exchanges.
* Products purchased through Nike Factory Outlet stores must be returned or exchanged through a Nike Factory Outlet store. Visit Nike Outlets for a listing in your area.

You can also give them a call. The number is:

800-806-6453

I hope this helps.