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network broadcast messages not being sent to all members
I would like to see the member option to receive no email from ???? not apply to a network broadcast messages. I created the network and if I have something that I need to tell my members, they should not have the right to not receive my messages.
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Inappropriate?The ongoing spam issues with Ning are causing users to opt out of all communications.... and... guess what? You lose the ability to talk to your members due to the actions of other vulture NCs.
The "opt out" process from Ning invitations should be network-specific... not global.
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This is one of the best points
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Right, I believe that it is my network and I should have the right to communicate with my members. They can opt out of whatever else they want, but not what I want to send them. -
which is why we are askinging for Daily Digest so the members do not opt out of receiving emails at all:
http://getsatisfaction.com/ning/topic...
When Ning realizes this and adds Daily Digest, our networks will really start to grow, so Ning should be prepared for absurd growth when they fix this. It will take a few weeks before they can see it, because we already "lost" the old members. But in the weeks after Daily Digest is released we will no longer loose the incomming members after a short period of time, and THEN we will grow like never before ! -
Inappropriate?Daily digest is a great idea! I admin 4 Yahoo Groups and I have some who do not want individual emails (too much inbox clutter) and had checked the Special Notices Only. This was a pain for me to remember to check the Special Notice box when I sent an email. After I explained the way the daily digest works, they all switched over.
But again, there was no way to absolutely not receive emails from me. I understand the spam issue with ning, but it is there own doing by allowing the global emailing option to exist at all! I really don't understands ning's theory of why a rock climbing network person would want to receive an email about someones cooking contest from another network.
Keep the email system network specific. Ning is shooting itself in the foot with this system. I have had numerous complaints and some to drop out and others refusing to even join!
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this is one of the best points
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This is one of the best points
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Then PLEASE support the idea at this link, and copy/paste your comment there too:
http://getsatisfaction.com/ning/topic...
We need to get Ning to realize this is the biggest reason why members join our network... and then loose contact with it after a while. -
Inappropriate?Remember, if the member has selected the box in their profile that they "do not" want emails from your network - that would include Broadcast messages also.
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Inappropriate?We are not able to reach our own members, who joined our networks of their own free will, but members on other networks who we have removed as friends (both on networks AND on Ning.com) can spam us all day long to come join their events / networks?
If there is any logic to this, can someone please explain it to me?
I’m frustrated
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Inappropriate?Members are choosing "no emails from this network" because Ning has no Daily / Weekly digest. Why has every user participating website on the internet adopted Daily / weekly digest I wonder? The answer is obvious to anyone.
To then take away our right to contact the people who join our network of their own free will, and who can leave our networks of their own free will, is illogical, destructive to the growth of our networks, and really the thinking of a unexperienced web company.
Ning must have the best software designers in the world in one room, and the worst network privacy people sitting in another room. It's baffling.
The link at the bottom of every BROADCAST MESSAGE should not be a link to control emails. Because they turn them off and we have "blind members" on our networks who has really just "parked" their name there.
The link should instead be: click here to leave this network !!!
There, no spam concerns, and we can still reach our members.
It's like we're living in a time travel zone on our Ning networks, where the telephone has not yet been invented... anyone?
I’m hopelessly frustrated
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Inappropriate?May I suggest this work around for you. You have several options. The first, download your member data and send the email from your outside Ning email system, i.e., I send messages from my Yahoo account that I set up for my site. Now, if you have quite a lot of members like I do, then I just pick the members I wish to communicate with. Some members, depending on where they live, etc., don't always require the email, so I narrow the list down. You can do this using Microsoft Excel. If you don't know how to do it, send me a message. The second option is use Latest Activity for short, immediate messages you need to get to your members. It will show up on latest activy on their page (but only if they have it activated on their page). Due to the Spamming issues Ning cannot remove a members ability to OPT OUT of receiving email communications from a site a member belongs to. When you sign up you automatically are OPTING IN to receive the communication, however, members can then control the amount of mail they receive from the site. But my first suggestion would be the one to go with.
The other issues you mention, which I am in total agreement with is.... the feature to Send Message to All My Friends on All the Networks I belong to vs. just sending Messages to My Friends on my Network should be removed. Not all websites are meant to have the same member base, i.e., personal vs. business. No one should have to have two email addresses to join two networks. You should be able to use one email address and have privacy between the two Ning sites. This is a big issue for me as well.1 Comment Add a comment
This is one of the best points
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The fact that Ning has not simply removed that link "invite all friends on all networks" (paraphrasing) should prove to anyone that spam is not the issue to Ning we all thought it was.
The only logical conclusion I can make, when comparing their actions to their talk, is that they are suffering from a misconception. The misconception that we might drive away members with broadcast messages to members who does not want to receive messages.
Instead what is happening in the real world is quite the opposite:
Members are getting too many emails because Ning as the only piece of user participating software on the internet does not have daily / weekly digest, so they opt out of getting ANY messages at all. So now the is no spam problem right? yes, but the member is no longer active on the Ning network !!!
So instead of letting us "remind" them of the networks existence, so they come back perhaps once a week or so, they are now lost forever.
How is that for a business strategy? First drive the members to turn off all emails, by not giving them a digest option, next take away NC's abillity to contact all our members (if only made possible once a week through a cap). And now you have successfully hurt your own business in the most talented way.
The fact that Ning is growing so fast, is due to new members discovering their AMAZING SOFTWARE !!! (are you listening Ning? ARE you listening? You keep us in the dark, but we HOPE you are listening!)
Using Ning software is like getting a red Ferrari for free with a few ads on it, and then realizing you can only drive 50 mph (members are joining in one end, and opting out at the other end a few weeks later).
If only simple logic was a language understood by corporations.... -
Inappropriate?The workaround you suggest is a viable solution but shouldn't be needed. I still maintain that it is MY network that I created. Ning created the software and makes money off of my members clicking through their ads.
Members have the ultimate ability to just leave any network if they believe that the Creator is spamming them. I know that there are nefarious creator's out there but why make all suffer. Why not weed them out? My broadcast messages concern the way the site operates ie: new options, deleted options, changes in content, etc.. I send out about one a month and they ALL have to do with the operation of the site! It is NEEDED info for them. If I make a change, I want a way to eliminate MY inbox with questions from those who have chosen not to receive any communication from me.
I also wholeheartedly agree with taking the Send message to my friends on ALL networks. It is insane to believe that someone interested in one subject on one network is also even remotely interested in their friends interest in some other type of subject.
You want to get rid of spam?? Get rid of this option, that is where the vast majority of spam complaints come from. The spammers know the tricks; they make friends on as many networks as they can and then spam the fire out of them with one email! No rocket science here.
I’m frustrated
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this is one of the best points
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This is one of the best points
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it would be like Pepsi worrying that some shop keeper might talk too much to the customers comming in to his store.... so they insist on having the tounge removed on anyone wanting to sell their product.
What customer would blame Pepsi for a waterfall talkin' shop keeper sellling Pepsi?
What member on a Ning network would blame Ning for a website sending out too many broadcast messages?
Logic is not your enemy Ning, it can actually help you make rational business decisions !
Put a cap on how many broadcast messages we can send out each month, but DON'T cut out our tounges just because we are working hard to sell your product.
And if all this is still not making any sense to you what so ever, perhaps "talking" to those customers who have chosen logic as their method of living would be a strategic intelligent way forward? Like perhaps showing up... oh I don't know... perhaps once a week with a little "hi" here on Get Satisfaction???
...I really have become one of those rambling fools who sit and talk to the wall that never answers back haven't I? -
Inappropriate?One more little point.. I've been an NC since last February and I have almost 7,000 members on just 1 of the 6 sites I have. It is IMPERATIVE that you download and maintain your email database so that when Ning goes down, you have a way to communicate outside the Ning system. If the system goes down and you DO NOT have your most current member data, you cannot send a note or updates about when the site will come back up. What if, Ning went down for an entire day or two or more even? You will have your data to send email from an external source.
Another small key point... is that when you send messages, your email address is exposed to the recipients (not so with Broadcast Messages though). You will never be able to get rid of SPAM within the Ning network. Use of the SHARE features, as well as having the SEND GROUP MESSAGE and SEND FRIENDS A MESSAGE (when you open up your Friends from your page) will still be there. No matter what, the parties you don't want access to your membership needs to just be banned all together. You just have to deal with it.
Regardless of the fact that you say it's YOUR network, it technically is owned by NING. If NING decided today that THEY had enough money and didn't want NING anymore... they could turn it off with one switch and there's nothing anyone can do about it. Read the Terms of Service. It's just a platform that we chose to use and we have to live with there rules.
And "No" I don't work for them, I just look at things differently. You just have to use it to the best of your ability. -
Inappropriate?I have banned one member who has been spamming me. I have removed this member from Ning.com (my friends list), I got another invite today from this member.
It seems we cannot ban / remove our way out of this.
I’m frustrated
