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Premium Support - is not premium
Premium Support - is not premium. I sent in a request to Ning.com's help center on Monday morning. It is now Wednesday afternoon and I have heard nothing. I hoped that someone would respond to something after purchasing premium support, but that is not the case.
We are extremely dissatisfied with the poor level of service ning offers.
We are extremely dissatisfied with the poor level of service ning offers.
I’m frustrated
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Inappropriate?Hmmmm...... that's odd.
I pay premium support on one of my networks. I have never, not had a reply within the 24 hour time frame.
Maybe they are really bogged down dealing with Ning App issues.
JP -
Inappropriate?Hi Susan,
This is definitely odd. Could you send me your ticket number? I will take a look at what happened here.
Thanks,
Courtenay -
Inappropriate?Ticket ID 50040000008V2yZ
Question reference: ref:00D8cCLt.50048V2yZ:ref
Ticket ID 50040000008VFHQ
ref:00D8cCLt.50048VFHQ:ref
I’m frustrated
2 Comments
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This answers the question
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Hi Susan,
Thanks for the ticket information. It looks like you purchased the premium support after your first ticket was sent in--it will only apply to tickets that you send in after the service is purchased. Unfortunately, our ticketing system cannot automatically flag your old tickets as premium support, however, all the tickets you send in from now on will be flagged accordingly. I am looking at your tickets now and will follow up with you there.
Thanks,
Courtenay -
Hi Susan,
I am looking at your tickets and Laura responded to two of your tickets this morning. I will have her continue to follow up with you.
Thanks,
Courtenay -
Inappropriate?This needs to be resolved in a more timely manner. This level of service is not acceptable.
I’m frustrated
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Inappropriate?We are still waiting for this problem to be resolved. I can not recommend Ning.com to other publishers anymore. Very very unhappy with the absence of service. Perhaps another call to the BBB in CA is a more appropriate avenue for us to take.
I’m frustrated
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