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17 replies made

9 people participating

2 employees helping

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Products & Services

Ning

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Related topics in Ning

Unable to make friends

Hi, I have also raised this as a helpdesk ticket but you have not responded- http://help2.ning.com/ViewTicket?id=5... At the moment someone has joined our network but is unable to add or accept friend requests. She is completely new to both Ning and social networks so it is very upsetting for her (and us) that she is unable to connect with anyone. As mentioned, she sees the friend request appear but then it immediately disappears again and the same happens when she tries to invite a friend.Please please help us fix this quickly

I’m very frustrated & sad

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XenaholicProductions replied on September 22, 2009 21:40

Had this problem and I rebooted the computer, seemed to work for now but I don;t know why I would have to reboot for this.

Also earlier today the google ads went down (not complaining about that) so maybe they are up to something? Might be why support is so quiet.

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LauraG, Official Rep, replied on September 22, 2009 22:35

Hi Nicola,

We're taking a look at this and I'll be responding to your Help ticket.

Thanks!
Laura

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NicolaAvery commented on September 23, 2009 05:38

Thanks very much for the quick response, will come back to you
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saz commented on September 23, 2009 16:45

Hi laure
We have this problem to

Can you look into it
Ticket: 090818-000482
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CagedBears replied on September 22, 2009 23:26

Dear Sir or Madam;

I realize in the last days that we have some problem between members in my work net. They are not able to send friendship request between each other. Also I have some problems when we revive a new member request; I`m not able to send mails to them, when they are in the request status.

I hope you could help me to resolve this situation, in order to gift the best service to the member of my work net.

Yours Faithfully

This reply was created from a merged topic originally titled
Mistake in the friendship request..

I’m frustrated

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LauraG, Official Rep, replied on September 22, 2009 23:28

Hello,

Our team is isolating the cause of this issue and we'll have it fixed as soon as we can.
We've posted a note in the Help Center to provide further updates.

Thanks!
Laura

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XenaholicProductions replied on September 22, 2009 23:36

Take back what I said it didn't work for me either - thanks for the quick fix Laura! :-)

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Nancy Johnson replied on September 23, 2009 04:28

Both my members and myself are unable to add friends. This is a new group and so far I only have been able to add 10 friends and only have 9 outstanding requests. I have 114 members. Please help!

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Friend Requests not working.

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NicolaAvery replied on September 23, 2009 11:36

It looks like now have people in our community who are being friends with each other, like a big happy family - thanks for sorting !

I’m happier and excited about possibilities for our community again

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CagedBears replied on September 23, 2009 15:46

Fortunately the problems with the friendship request I hat on my Net work are finished already. So, I just want thank you for provide the solutions so quick, in order to gift the best service to the member of my work net.

Thanks laura!

I’m thankful

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just another ninger replied on September 23, 2009 19:10

Mine is not working either. This isn't the first time it has happened, so I'm not sure what's going on. Please let us know here when it's resolved.

thanks.

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LauraG, Official Rep, replied on September 23, 2009 19:43

Hi!

Note, there is still a limit to 100 unanswered friend requests so if you sign in to http://ning.com and have 100 or more, you will have to withdraw some before requesting more.

If this isn't the case, please let us know in the Help Center - please include the name of your network, and at least one example of a friend request not working for us to look at.

Thanks!
Laura

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Invisible Disabilities Advocate commented on September 23, 2009 22:28

This was not the problem, as our outstanding requests for all networks was at 43 and there was not a message stating we had exceeded the number, as previously recieved. However, it appears that the problem has been resolved for now. Thanks.
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saz replied on September 24, 2009 04:40

This was not the problem
i didn't croos the limit

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just another ninger commented on September 24, 2009 18:10

Not even remotely close to the limit, and it's happening to multiple members who have confirmed they aren't even in double digits.
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saz replied on September 24, 2009 22:23

Problem solved for us to

Thank you

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Courtenay, Official Rep, replied on September 24, 2009 23:14

Hi all,

The friend request issues that you reported should now be resolved. If you have any other questions, feel free to contact us at help.ning.com.

Thanks!
Courtenay

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