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Google Apps GTalk won't verify
Hello, I used notify.me for my google account via GTalk notifications, and athena worked perfectly. However, now that I moved to Google Apps, I keep trying to verify the account and it won't work.
Any help?
Any help?
I’m frustrated
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Inappropriate?Hi UMJeremy,
We're looking into this problem and hope to get it resolved soon. Expect to hear back from us shortly. I am assuming you have clicked the 'validate' link after adding the new jabber IM destination?
Thanks,
-Hani
I’m confident we'll get this fixed
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Hello, it's been three months and I still can't use notify.me with my google apps account. I've reset everything and tried again and still no verification. -
Inappropriate?Hello UMJeremy,
What is your notify.me user name? Also, what instant messenger client are you using?1 Comment Add a comment
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Hello Hani.
My username is "umjeremy" and I'm trying to use the GTalk integrated client in the Gmail service hosted by Google Apps. I have previously had success using the sidebar GTalk client in regular Google Gmail. However, once I switched to Google Apps, Athena won't validate.
Thank you for your persistence! -
Inappropriate?Hello UMJeremy,
We will be conducting maintenance on our jabber accounts over the next 48 hr period, during this time we will transition your google apps jabber account to a new server. Once the transition is complete we hope you will receive an authorization request from zeus [at] agents.notify.me. If this fails to address your issue we should be able to diagnose it more easily since you will be on a new less trafficked server.
Cheers,
-Hani
I’m hopeful
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Inappropriate?The transitioned has been postponed for a couple of days. I'll update this thread once we complete the cut over.
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Inappropriate?Hello Jeremy,
Can you give it a go again .. your user has been transitioned to a new bot named zeus. I'm hoping this clears up your issue.1 Comment Add a comment
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Hello Hani,
I sent a re-auth, nothing. Deleted and tried again, nothing for 30 minutes. Any luck troubleshooting it? -
Inappropriate?Jeremy,
Can you talk to users on any other Xmpp servers? I tried sending you an authorization request from support@agents.notify.me and assume that you did not get that either. Can you try adding support@agents.notify.me to your buddy list, so we can see if we can get our servers talking?
Also, something else that was strange is that zeus has your account in its roster twice, both marked that it has sent out the request. What's strange is that the roster should be using the account as the key, preventing multiple entries. Any chance that your username or account is defined with some unprintable characters? -
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Inappropriate?Seriously, five months later and I have to find the answer myself?
For everyone with GApps, the answer is here: you have to make technical changes to the SRV records of your Google Apps account:
http://www.google.com/support/a/bin/a...
I did it and it worked immediately. Sigh.
I’m resolved
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UMJeremey,
I am sorry that it's been such a pain and I do appreciate that you came back and posted the response in the forums for the benefit of others.
However, we have no insides with Google Apps so technical support for configuration of their service to talk to other services in general, not us in particular, does kind of fall outside the scope of what we can be expected to support. Especially, since we've had a number of Google Apps users for whom it worked (who must have already set up their SRV records).
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