Offended by ODE renewal mailing

I'm not sure what is the best way to register my complaint. I received a mailing from your magazine soliciting a renewal. The problem is that the message starts with "Is there a problem?' and this is the first mailing I ever received regarding need for renewal. The mailer goes on with stuff about how I no longer care about the world, etc. Even though it ends on a bright note "We didn't think so", implying that you know I am not a callous turd lacking any empathy, it still offends. I must say this whole mailer/solicitation is extremely offensive and I am both shocked and surprised that such a mailing came from this magazine. If it were any other publication, I would refuse to renew based on the mailing alone. In fact, I even contemplated doing this very thing. But the magazine itself usually has great info, interviews, content and I will renew in spite of this solicitation mailing (Is this what you - Mr. Kamp and publishers - were going for?) Please change or stop this mailing and tactic (and even consider apologizing as I feel I will have a permanently altered unfavorable opinion of Mr. Kamp and the publishers without one)