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I tried to order Offbeat Guides but nothing happened
A few hours ago I created several customized Offbeat guides, marked them for PDF delivery, and completed the purchasing process. When I clicked Proceed, the total changed to $0.00, and nothing happened. The guides are still in my cart. Since I already entered my credit card info, I'm hesitant to do it again. Are my guides being processed? If so, how will I receive them?
I’m confused
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Inappropriate?Hi Laura,
We are sorry about the confusion and hassle this bug may have caused you. I have sent you an email with the details and it should be fixed now.
When you buy a guide, it will be ready within 60 seconds, and will send you a notification/download email as soon as the PDF is created.
Please let me know if you have further questions.
Cheers
Alex
I’m happy to help
The company says
this answers the question
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Inappropriate?Hello,
Thank you for contacting Offbeat Guides. I have looked up your order in our system, and see that no charges were placed on your credit card. I do see that something went wrong, so I have corrected the issue with your cart.
Please feel free to complete the order, as you will see it next time you log-in to your account. Just to be safe, I would recommend clearing your browsers cookies before you log back in.
Let me know if you continue to experience any issues with your order.
Many regards,
Oliver Dyla
I’m happy
EMPLOYEE
EMPLOYEE
