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The users button is not working and has been reporting this error since yesterday afternoon:
We're sorry, but something went wrong.
We've been notified about this issue and we'll take a look at it shortly.
Will this be rectified soon?
We're sorry, but something went wrong.
We've been notified about this issue and we'll take a look at it shortly.
Will this be rectified soon?
I’m frustrated
1
person has this problem
I have this problem, too!
Tell me when someone solves it.
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The more people who report this problem, the more it gets noticed.
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Inappropriate?Will,
This is a problem local to you, no one else seems to be having this problem. Could you provide your account name so I can look into this further for you?
Thanks in advance.
Sarah -
Inappropriate?my account name is adamjordandesign.oliveapp.com
username willadam
Need anything else? -
Inappropriate?ANy idea how long this will take to fix, it is stopping me from deleting test jobs and notifying my customers about using the olive application.
I’m frustrated
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Inappropriate?Hi Will,
Our technical man is looking into this for you now - it's something that is wrong in your account and not an obvious error.
I am doing my best to get this rectified for you as quickly as I can.
I will ensure you are not waiting too long, as I know this can be frustrating.
We are working on it.
Sarah -
Inappropriate?We believe we have sorted the problem however we cannot access individual accounts due to sensitive information being stored within them.
If you could check your Olive account and get back to me if the problem still persists I would be most greatful.
Sarah
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Inappropriate?Sarah, yes this seems to have resolved the problem with the users! Thanks. Could you do me a favour and explain how to delete a job, I didn't really understand what you said on Twitter last night, thanks.
I’m thankful
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Inappropriate?Completed jobs are not deleted, they are archieved and get replaced on the main screen with newer jobs.
If you want to delete a job that is complete you need to mark it to "uncomplete" on the right hand side of the jobs section - this will take it's status back to yellow and you can then delete the job.
I'm not sure if you got my previous tweet as my Twitterific is playing up, but I love what you've done with your re-branding (from what I can see from the login page) it looks superb!
Sarah
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Inappropriate?Sarah, thanks for the reply and for the kinds words re: my re-branding...
As it turns out there is no "uncomplete" button on the right hand side of the jobs area in my account....
I’m unsure
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Inappropriate?Sarah,
Any estimate in how long it will be before my missing 'uncomplete' button comes back? Thanks for the twitters last night, I think my replies got lost in the wild...
I’m confident
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Inappropriate?I have been told this will be done today :)
My twitterific is playing up big style, I'm missing loads of messages. Feel free to email me direct sarah@oliveapp.com.
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Inappropriate?Hi Will,
The uncomplete button should be back for you - we are looking at a better way of deleting a job today as currently you can only delete a job that is in yellow status and doesn't have credits assigned yet.
We are looking at a simple, 'delete' button for whatever status the project is in.
Sarah :)
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Inappropriate?Dear Sarah,
Thanks for this update. When I click on the uncomplete job button I get another problem. It looks like a bit of code/image has been missed out as the image for un-delete this job is missing and has --> below it... have added a screenshot....
Sorry to be such a pain in the ass!
<a
I’m not worried
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Inappropriate?Hi Will,
We have sorted out the problem outlined today, also there is a delete button no matter what state a job is in now. The delete button just needs re-designing as it's an old one - this will be tomorrow now, but all the functionality should be back for you now.
Sarah
I’m thankful
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Inappropriate?All seems to working well now...
Thanks for your hard work this week!
I’m happy and thankful
EMPLOYEE
