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stubborn in self-complacence...
Opera has been to me one of the best browsers ever. I am using it right now but I have been getting more and more disappointed.
One of the last things that struck me was the decision for Opera to abandon GetSatisfaction => http://getsatisfaction.com/opera/topi....
The user Hicksdesign has even unsigned as an official representative.
I think I can guess the Opera guys' thinking. They have invested a lot in development of the My Opera Community (http://my.opera.com/community).
BUT:
(1) Opera started as a browser, Opera has been a great browser and I wish the same Opera guys remained focused on developing their core product instead of digressing to something not even closely related with what a browser is. This would benefit them and users alike.
At the banner on the front page they say "Share your photos and blog at MyOpera". What? Opera, are you nuts? Why the hell should I use MyOpera for photos when there's Flickr and a myriad of other superb, photo-sharing dedicated services? Why would I blog at MyOpera when there are the Blogger and Wordpress and TypePad, services especially made for that purpose?
Do one thing but make it the best instead of doing ten mediocre things. It's that simple. And it's proven.
If you have spent all the time and money invested in developing those extras into developing the Opera browser instead you would have had a much greater market share for your core product.
Don't tell me statistics show that Opera is doing great. As a user I can testify it is becoming less and less great. And I would not care to switch to another browser (I only have a few candidates in mind.) But ?i would feel pity to see a terrific product spoiled.
(2) Despite all your efforts, money and time poured into the My Opera Community it is not that great. It cannot measure up with GetSatisfaction (sorry for making an advertisement here but it is a patent fact).
So at the end, why am I putting all this in the GS discussion page? Because the issue is not about Opera, I am only making a point with Opera. There are a lot of companies who insist on their own community, forum, whatever and do not want to see that it would be better for everyone if they concentrated on their main product and left the support part to people who are specialized in support.
I have asked Google CSE politely several times to switch their support Google Groups to GS and then work to make the Google CSE brilliant. But not. They keep their ridiculous Google Groups and they keep Google CSE full of bugs.
Thus I am asking everyone: how can we convince companies that support IS an element of their end product and that it had be better done by someone else, specialized in it?
One of the last things that struck me was the decision for Opera to abandon GetSatisfaction => http://getsatisfaction.com/opera/topi....
The user Hicksdesign has even unsigned as an official representative.
I think I can guess the Opera guys' thinking. They have invested a lot in development of the My Opera Community (http://my.opera.com/community).
BUT:
(1) Opera started as a browser, Opera has been a great browser and I wish the same Opera guys remained focused on developing their core product instead of digressing to something not even closely related with what a browser is. This would benefit them and users alike.
At the banner on the front page they say "Share your photos and blog at MyOpera". What? Opera, are you nuts? Why the hell should I use MyOpera for photos when there's Flickr and a myriad of other superb, photo-sharing dedicated services? Why would I blog at MyOpera when there are the Blogger and Wordpress and TypePad, services especially made for that purpose?
Do one thing but make it the best instead of doing ten mediocre things. It's that simple. And it's proven.
If you have spent all the time and money invested in developing those extras into developing the Opera browser instead you would have had a much greater market share for your core product.
Don't tell me statistics show that Opera is doing great. As a user I can testify it is becoming less and less great. And I would not care to switch to another browser (I only have a few candidates in mind.) But ?i would feel pity to see a terrific product spoiled.
(2) Despite all your efforts, money and time poured into the My Opera Community it is not that great. It cannot measure up with GetSatisfaction (sorry for making an advertisement here but it is a patent fact).
So at the end, why am I putting all this in the GS discussion page? Because the issue is not about Opera, I am only making a point with Opera. There are a lot of companies who insist on their own community, forum, whatever and do not want to see that it would be better for everyone if they concentrated on their main product and left the support part to people who are specialized in support.
I have asked Google CSE politely several times to switch their support Google Groups to GS and then work to make the Google CSE brilliant. But not. They keep their ridiculous Google Groups and they keep Google CSE full of bugs.
Thus I am asking everyone: how can we convince companies that support IS an element of their end product and that it had be better done by someone else, specialized in it?
I’m frustrated
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Inappropriate?Hi uzzer! I'm looking at your post and it says "posted 2 hours ago" so I just wanted to give you a quick acknowledgement for now.
How companies botch-up "support" because they don't really understand what it is, is one of my favorite topics here on GS. I could go on for hours! But for now pls excuse me while I grab some dinner first!
I’m glad you asked that!
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This answers the question
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So any company which isn't using GS is "botching up support"?
Funny logic. -
Inappropriate?interesting...but isnt opera already way ahead of others in terms of innovation to the core browser business?2 Comments Add a comment
This answers the question
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Currently the only advantage of Opera to FF is speed (not a small thing at all, but only this). In terms of features Maxthon is getting ahead of it. Anyway, what is frustrating me is not how good Opera is compared to others but how much better it could have been. But most importantly - is it going to be a quality product in the future if they keep this attitude?
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What attitude, uzzer?
Just because they don't use your service of choice, they have an "attitude"? Wow. -
Inappropriate?whats maxthon ?1 Comment Add a comment
This answers the question
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Inappropriate?@uzzer, you are basically saying that other companies should use the services YOU personally prefer because YOU prefer them. I don't see why they should. Why should Opera Software boost GS's business when they have their own services and business to consider?
One of the last things that struck me was the decision for Opera to abandon GetSatisfaction
What's so weird about that? There's already a proper forum for Opera. There's even proper e-mail support.
Opera started as a browser
Nope. Opera started as a suite. It has never been just a browser.
Why the hell should I use MyOpera for photos when there's Flickr and a myriad of other superb, photo-sharing dedicated services?
That's your choice. Choice, you know? The thing where you can pick the stuff you like?
Don't tell me statistics show that Opera is doing great. As a user I can testify it is becoming less and less great.
So don't bother you with facts, since you have your own subjective opinion which trumps all facts? Never mind the fact that Opera's desktop user base doubled in two years, or that the revenue increase last quarter was more than 100%. Yeah, who cares about facts?
Let's instead complain about things like Opera being more than just a browser, which it has always been anyway!
Despite all your efforts, money and time poured into the My Opera Community it is not that great. It cannot measure up with GetSatisfaction
Maybe it isn't supposed to be like GetSatisfaction.
I have asked Google CSE politely several times to switch their support Google Groups to GS and then work to make the Google CSE brilliant. But not. They keep their ridiculous Google Groups and they keep Google CSE full of bugs.
Maybe this should tell you something.
Why should Opera and Google use PRODUCTS FROM OTHER COMPANIES that compete with their own?
You clearly need a clue or two about how businesses work.
how can we convince companies that support IS an element of their end product and that it had be better done by someone else, specialized in it?
Wait, are you saying that GS would do Opera's support for them? For free?? -
Inappropriate?Wafflie, it is not the first time for me to see, with great sadness, that making a terrific software product has its dark sides. One is the self-complacence I have addressed in my post; another are the moments of zealot behavior of some devoted users.
Your replies show that you have only superficially skimmed what I've written. (Only registering what I think is a fact, no offence meant.) But I do not see any point in answering your replies or entering any verbal battles with you.
I am not here to seek to win endless verbal battles. I only want Opera to be even better than what it is now and I want it to have greater market share so that webmasters stop saying "Make web sites compliant with Opera? - It's not worth the effort, no one is using it."1 Comment Add a comment
This answers the question
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Why the trolling? You can't even respond to a single point I made, or a single question.
Just because Opera doesn't want to use some random third party site for support doesn't mean that they are "self-complacent". As a matter of fact, there was recently a major upgrade to my.opera.com. How can a company which is constantly churning out new version be considered "complacent"?
You don't want to make Opera better. You want Opera to bend to your every whim. To follow your dictatorship. To follow you around from site to site, without realizing that it just doesn't scale.
Opera already has a support system.
You are not helping make Opera better. You are trying to divert their attention.
