I'm getting an Error 403 when I try to log into the portal. I've tried from both a Mac (using Firefox) and a Win VM using IE. This is only the second time I've logged in so I don't have much experience with your service. However, this time I'm also logging in from Borders Bookstore using a T-Mobile Hotspot service (which I've also paid to use). I hope they are not blocking my access to this service. I'd appreciate your input into this problem.