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brand new Safari Books Online won't allow login
"Login to your account today and experience the brand new Safari Books Online. As always, we welcome your feedback as we continue to build the best on-demand digital library available!"
IT'S BROKEN!!
CAN'T USE MY SUBSCRIPTION!!
Time theft; Using proprietary technologies to lock users into unwanted and un-needed upgrades (Flash 10)
Where is the alternate access that works like it has the last few years?
IT'S BROKEN!!
CAN'T USE MY SUBSCRIPTION!!
Time theft; Using proprietary technologies to lock users into unwanted and un-needed upgrades (Flash 10)
Where is the alternate access that works like it has the last few years?
I’m DISGUSTED
2
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Inappropriate?Hello,
I'm sorry you are not able to log into your account right now. Please contact Safari Books Online's customer service department directly. We will be able to assist you with this issue.
Our contact information as well as a link to live Chat support can be found at support.safaribooksonline.com.
Thank you,
Diane
Customer Service
Safari Books Online1 Comment
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This solves the problem
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The response from Customer Service is very poor regarding this problem. I followed the steps mentioned in the FAQ section. Attempted to chat online, couldn't get connected. Posted a "Submit a case" form on tuesday(10/27), only automated message came to my email. No status update on resolving the problem other than the generic message sent thru email. I am not able to access the page content for more than a week now and couldn't get any response from the customer service (customer-service@safaribooksonline.com). It is really frustrating!!! -
Inappropriate?Hello,
Due to an unusally high volume of cases, we are experiencing delays in our response time. I am sorry your issue was not addressed in a more timely manner.
Without more information (such as your name or email address) I cannot locate the case you filed to expedite it. Please feel free to call our toll free customer support number (800.775.7330) and ask to speak to me.
Thank you,
Diane
EMPLOYEE
