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i bought an oreilly book, a desktop reference, its falling apart
the spine isn''t even broken and the whole back section is falling out, the book is brand new! I spent $60 on it... what recourse do i have?
I’m seriously dissapointed and pissed
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The best solution from the company
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Hi,
Please send your mailing address and the details about the book to booktech@oreilly.com and we'll get a replacement copy right out to you.
The company and 1 other person say
this solves the problem
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Inappropriate?That's totally unacceptable! Can you tell me which title you're referring to and we'll arrange to have a replacement sent.
2 people say
this solves the problem
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Inappropriate?sure... its c# 3.0 in a nutshell third edition, that would be a great resolution,
umm... how do we go about this? where do i send my address (privately of course), is this msg private/public?
thanks for quick reply...
I’m becoming less pissed, and hopefull of happy resolution
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Inappropriate?I'm checking into it for you and should have an answer shortly from our folks in our CA office.
Since I have no records of other complaints on this title, can you check to see if there's a date in square [ ] brackets on the lower righthand corner of the copyright page and let me know what it is? That will help me track this print run. I'm hoping you just got a "renegade" copy. -
Inappropriate?there is a [M] on the lower left corner of the copyright page... very close the bit about how the book uses a RepKover, "durable binding" :)
but i can't find a date... -
Inappropriate?oh yeah... my friend bought another copy of the book at the same time... his is fine... fyi, hope it helps
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Inappropriate?Yes, this tells me it's the first printing. Thanks for the info and we'll get back to you about how to send your mailing info securely.
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Inappropriate?Hi,
Please send your mailing address and the details about the book to booktech@oreilly.com and we'll get a replacement copy right out to you.
The company and 1 other person say
this solves the problem
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1 person says
this solves the problem
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