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is "safari books online" down?
it's 4:30pm CDT on 2/21/2008
7
people have this problem
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Tell me when someone solves it.
The more people who report this problem, the more it gets noticed.
The more people who report this problem, the more it gets noticed.
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Inappropriate?Hi,
I'm sorry you are having a hard time accessing Safari. We are not having a system-wide outage, but if you are experiencing a problem you should contact Safari Customer Service at customer-service@safaribooksonline.com, or 800.775.7330 (US Only), or 707.827.4118. We will be happy to help you.
Thank you. -
Inappropriate?I was able to get in just a moment ago after a few additional unsuccessful attempts (4:47pm CDT)
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Inappropriate?I'm glad you were able to get in. Perhaps there was some interuption or increase in traffic on your local network. If you ever experience an ongoing issue, please don't hesitate to contact us.
Thank you. -
Inappropriate?Hi,
Our authentication system which many use to login to Safari was upgraded last night and the new system is having a little trouble handling the load. We're working on the problem but if you have trouble accessing Safari please wait a little while and try again. We're actively working to resolve the issue.
We apologize for the inconvenience.
sarah
1 person says
this solves the problem
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Inappropriate?Hello ,
Thank you for taking the time to write.
We apologize for any inconvenience caused to you related to this issue. If you are attempting to login to Safari Books Online via the O'Reilly site and are unable to do so, please be aware that we are currently experiencing a critical performance slowdown on that server. O'Reilly staff are working very hard to resolve this issue as quickly as possible.
You may also view the status of the issue at the below mentioned URL, it will be updated regularly with the current status of this issue.
http://support.safaribooksonline.com/...
Thank you.
1 person says
this solves the problem
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Inappropriate?Not too useful - that URL leads to an apparently blank article (there are window decorations, but no text.
Assuming of course that link was meant to lead the current problem in logging in.
I’m frustrated
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Inappropriate?Cannot log in right now -- I get a page that says Safari is upgrading its authentication system. The O'Reilly response to this issue was four days ago. Has there been any progress?
I’m frustrated
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Inappropriate?I just found this on the knowledge base.
http://support.safaribooksonline.com/...
It says we customers can access our books by going to
http://my.safaribooksonline.com
There, we can read the books, but we cannot do account changes without sending an email to customer-service@safaribooksonline.com
I’m happy
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Inappropriate?Thankfully we've now found the main bottleneck and adjusted our system so you should now be able to login. It's still a little slow but it shouldn't time out anymore. We're continuing to make improvements. Please let us know if you still can't login.
Thanks,
sarah
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EMPLOYEE
