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Why are there separate accounts for oreilly.com and safaribooksonline.com?
Why are there separate accounts for oreilly.com and safaribooksonline.com?
Especially when it comes to ebooks, having two separate accounts for what are essentially the same service can be quite confusing.
And here is an incredibly rich irony: I had to create yet another account just to post this.
Especially when it comes to ebooks, having two separate accounts for what are essentially the same service can be quite confusing.
And here is an incredibly rich irony: I had to create yet another account just to post this.
I’m disappointed.
1
person has this problem
I have this problem, too!
Tell me when someone solves it.
The more people who report this problem, the more it gets noticed.
The more people who report this problem, the more it gets noticed.
The company has acknowledged this problem.
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Inappropriate?Hi Seth,
I'm sorry that the account situation is frustrating and confusing.
The accounts are separate because Safari is a separate company (O'Reilly co-founded it with Pearson) and has its own account system.
In the past, the accounts were joined, but we ran into a lot of system issues. In the end, we decided we could provide a better customer experience by keeping the accounts separate.
As for the account that you had to create to post here, we're planning to integrate the oreilly.com account system here, so that problem will go away.
Our goal is to seamlessly integrate as many of our systems as possible. I appreciate you writing us, it's helpful to be reminded where people encounter problems and frustration while using our sites and services.
Thank you,
Rachel James
O'Reilly Media, Inc.
EMPLOYEE
