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Permanently delete messages
Currently, I can only permanently delete an entire mailbox (Settings -> Mailboxes -> (mailbox name) -> Delete). However, I cannot permanently delete one particular message from the "deleted" folder. Please add the ability to permanently delete individual messages.
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In the Deleted folder, when you've selected a message, there is a new "Permanent Delete" button. This will destroy the message from our servers and render them irrecoverable. There is no confirmation message before this happens, so be sure you want to do this before you click this button.
At the moment, permanently deleting messages can only be done one at a time (can't delete all messages in a mailbox at once nor select multiple messages and then delete). This isn't a final version of how we want this to work, but it will allow you to start permanently deleting messages right away.
I am marking this post as completed for now, but rest assured, we will continue to work on improving this process.
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The failure to include it from the beginning, and, even moreso, the faiure to get on it after multiple urgings, is reason to doubt that the company gives adequate importance to privacy.
It is not of the same nature as an interface feature, and should not be handled as such. The number of requests /votes is irrelevant.
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this is one of the best points
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Inappropriate?Please vote for ideas you like to help us prioritize what to work on next!2 Comments Add a comment
This is one of the best points
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This should not be determined by votes, Mr. Park. This should be your top priority, because it affects the privacy of every one of your users, whether they know it or not. -
I'm going to have to agree with Ninjudd. The ability to permanently delete a message and/or permanently purge all deleted messages should not be considered a "Feature Request" for an e-mail service. It's a mandatory function for any e-mail application. If it's being put off to protect users from accidentally losing messages, then give us a confirmation screen, but not being able to permanently purge messages is a serious detriment. I will not feel comfortable recommending OIB to others any longer until this capability is available and available to all users.
A paying customer,
@maczter -
Inappropriate?I agree. I've been a little surprised when turned out I cannot delete message. -
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Inappropriate?there really needs to be a way to permanently delete messages. for example, a stupid website sent my password to me in clear text. i don't want this hanging around! this is a serious privacy issue, and i definitely won't renew my membership if this basic feature isn't added soon.
This reply was created from a merged topic originally titled
permanent delete.
I’m frustrated
1 person thinks
this is one of the best points
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Inappropriate?The failure to include it from the beginning, and, even moreso, the faiure to get on it after multiple urgings, is reason to doubt that the company gives adequate importance to privacy.
It is not of the same nature as an interface feature, and should not be handled as such. The number of requests /votes is irrelevant.
3 people think
this is one of the best points
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Inappropriate?I think it's taking too long to implement the delete feature. It should have been there at the first.
I’m frustrated
1 person thinks
this is one of the best points
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1 person thinks
this is one of the best points
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Inappropriate?How many people concerned about this are paying customers? Perhaps we should all request a chargeback from our credit card companies if this is not made a top priority by Otherinbox.
I’m frustrated
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Inappropriate?How do I delete messages permanently?
This reply was created from a merged topic originally titled
delete message permanently.
I’m happy
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Inappropriate?When I delete an email, I expect it to be deleted. As in gone forever, no sign of it, zip, zero, nothing. Yet when I delete emails with OtherInbox, they simply get moved to a "Deleted" folder where they appear to remain forever.
How do you truly DELETE an email?
This reply was created from a merged topic originally titled
Why aren't deleted emails actually deleted?.
I’m frustrated
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Inappropriate?How do I empty my deleted items box?
This reply was created from a merged topic originally titled
Getting rid of deleted items.
I’m happy
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Inappropriate?This reply was created from a merged topic originally titled
Why aren't deleted files deleted?.
I’m confused
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Inappropriate?All,
Thank you very much for sharing with us how you feel about the current inability to permanently delete messages. I definitely understand your frustrations that this function is not available at this time.
I understand the questions about privacy. Please understand that there is no intent on our part to permanently prevent our users from being able to delete their messages.
I am sorry for how long it has taken for us to add the ability to permanently delete messages. We are working to add this functionality and will do so as soon as we can. Thank you as always for your patience while we work on OtherInbox.
I’m confident and thankful for everyone's patience
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Inappropriate?Please helps us understand. What makes the ability to delete messages permanently such a challenge, especially since this has been a concern for several months?
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Inappropriate?The thinking is this: OtherInbox needs to make money. The leadership of the company has the engineers focusing on projects that will make money. Since they don't list "You can't delete any of your messages" as a feature, they think it doesn't directly affect their ability to make money. That is why we have to give them a financial incentive to do this. Every credit card chargeback costs them $35, plus they lose the original payment. That's $55 per paying user. It may not be much, but the more paying users who express their concern about this issue, and their willingness to do something if it isn't resolved, the more likely they are to fix it quickly.
I’m determined
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Inappropriate?We have our most senior engineer working on this as we speak. Thank you for being so vigilant in letting us know how important this is to you.
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1 Comment Add a comment
This is one of the best points
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Thanks for letting us know. Here's to a speedy resolution.
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Inappropriate?How long will it take to get the work done?
Another paying customer. -
Inappropriate?"We have our most senior engineer working on this"
True deletion, right?
i.e. from every possible storage location (on OIB's side),
not just a modification of client display.1 Comment Add a comment
This is one of the best points
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I was about to ask the same thing. Anything less than that would seriously jeopardize their credibility, I think.
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Inappropriate?At this time, you can go to our "bleeding edge daily build" of OtherInbox to start permanently deleting messages:
http://alpha.otherinbox.com (use your same username and password)
In the Deleted folder, when you've selected a message, there is a new "Permanent Delete" button. This will destroy the message from our servers and render them irrecoverable. There is no confirmation message before this happens, so be sure you want to do this before you click this button.
At the moment, permanently deleting messages can only be done one at a time (can't delete all messages in a mailbox at once nor select multiple messages and then delete). This isn't a final version of how we want this to work, but it will allow you to start permanently deleting messages right away.
We will be publishing this new code sometime next week when it will be available through the normal site (http://my.otherinbox.com).
I am marking this post as completed for now, but rest assured, we will continue to work on improving this process.
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This is one of the best points
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I understand this is alpha code, but thanks to your policy of "we do not block anything, we just move the blocked mailboxes out of your sight", I have now 11278 spam messages that cannot be deleted.
If I go to settings/mailboxes and I try to delete the spam filled mailbox altogether I get an error from the proxy:
"504 Gateway Time-out
The server didn't respond in time."
or the variant
"Proxy Error
The proxy server received an invalid response from an upstream server.
The proxy server could not handle the request POST /mailboxes/XXXXXX.
Reason: Error reading from remote server"
I still think that the best way to deal with blocked mailboxes is to configure your MTA properly so that a "5.5.0 reject" message is issued for each incoming message instead of letting all the messages in (100-150 a day in my case).
Regards -
I also agree there are probably better ways to handle the messages addressed to blocked email addresses. Triggering a bounce message like the one you're suggesting is a good idea. Thank you for the suggestion.
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Hi Hoon, it is not a bounce message.
- Your MTA would just throw a custom error (eg. 5.5.0 no such mailbox)
- The incoming message is not accepted
- The connection is closed
- No email message is sent to the original sender to notify him/her of what happened
Eventually the sender's MTA will notify the rejection.
Take a look at sendmail's "Access Control Database" to see how this works.
Postfix has the same functionality. -
Inappropriate?Looks good, though there should at least be a "permanent delete all" button for each mailbox. In my opinion, this feature is not complete until that is there. I have thousands of messages, and not enough time to delete them one at a time. But thanks for making this a priority and making progress on it so quickly.
Also, maybe the disabled "delete" and "delete all" buttons could be removed, and just replaced with the new "permanent delete" and "permanent delete all" buttons? Or just use the "delete" and "delete all" buttons and add a javascript confirmation telling the user it is permanent. Just an idea...
I’m thankful
2 Comments Add a comment
This is one of the best points
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You can permanently delete a mailbox already. Go to the Settings->Mailboxes page and click on the mailbox. Then scroll to the bottom and you'll see a Permanent Delete button.
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I don't want to permanently delete a mailbox. I want to permanently delete all deleted messages in a mailbox. Any non-deleted messages in that mailbox should be unchanged.
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Inappropriate?Wait a minute, Ninjudd. Vastly more useful than a one or all dichotomy in any situation is to SELECT items (yes, including all of them) to be acted upon by the operation. No extra buttons.1 Comment Add a comment
This is one of the best points
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I agree that the interface should be consistent with the way it works for messages that haven't been deleted. But I use the "Delete All" button to delete all messages in a mailbox way more often than I select multiple messages and click "Delete". No extra clicks.
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1 Comment Add a comment
This is one of the best points
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This feature is now available through the normal site (http://my.otherinbox.com). Alpha now has some other things we're working on, so it may or may not include this relatively new feature.
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Inappropriate?In the Deleted folder, when you've selected a message, there is a new "Permanent Delete" button. This will destroy the message from our servers and render them irrecoverable. There is no confirmation message before this happens, so be sure you want to do this before you click this button.
At the moment, permanently deleting messages can only be done one at a time (can't delete all messages in a mailbox at once nor select multiple messages and then delete). This isn't a final version of how we want this to work, but it will allow you to start permanently deleting messages right away.
I am marking this post as completed for now, but rest assured, we will continue to work on improving this process.
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