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Permanently delete messages
Currently, I can only permanently delete an entire mailbox (Settings -> Mailboxes -> (mailbox name) -> Delete). However, I cannot permanently delete one particular message from the "deleted" folder. Please add the ability to permanently delete individual messages.
Official
Response
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EMPLOYEE
I’m
happy
In the Deleted folder, when you've selected a message, there is a new "Permanent Delete" button. This will destroy the message from our servers and render them irrecoverable. There is no confirmation message before this happens, so be sure you want to do this before you click this button.
At the moment, permanently deleting messages can only be done one at a time (can't delete all messages in a mailbox at once nor select multiple messages and then delete). This isn't a final version of how we want this to work, but it will allow you to start permanently deleting messages right away.
I am marking this post as completed for now, but rest assured, we will continue to work on improving this process.
Promoted
Responses
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5The failure to include it from the beginning, and, even moreso, the faiure to get on it after multiple urgings, is reason to doubt that the company gives adequate importance to privacy.
It is not of the same nature as an interface feature, and should not be handled as such. The number of requests /votes is irrelevant. -
I’m
frustrated
3there really needs to be a way to permanently delete messages. for example, a stupid website sent my password to me in clear text. i don't want this hanging around! this is a serious privacy issue, and i definitely won't renew my membership if this basic feature isn't added soon.
This reply was created from a merged topic originally titled
permanent delete.
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Please vote for ideas you like to help us prioritize what to work on next!
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I agree. I've been a little surprised when turned out I cannot delete message.
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I’m
happy
OtherInbox definitely needs message deletion before IMAP or POP access.
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I’m
frustrated
3there really needs to be a way to permanently delete messages. for example, a stupid website sent my password to me in clear text. i don't want this hanging around! this is a serious privacy issue, and i definitely won't renew my membership if this basic feature isn't added soon.
This reply was created from a merged topic originally titled
permanent delete. -
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5The failure to include it from the beginning, and, even moreso, the faiure to get on it after multiple urgings, is reason to doubt that the company gives adequate importance to privacy.
It is not of the same nature as an interface feature, and should not be handled as such. The number of requests /votes is irrelevant. -
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I’m
frustrated
1I think it's taking too long to implement the delete feature. It should have been there at the first.
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I’m
frustrated
19 months to go nowhere with this???
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I’m
frustrated
How many people concerned about this are paying customers? Perhaps we should all request a chargeback from our credit card companies if this is not made a top priority by Otherinbox.
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I’m
happy
How do I delete messages permanently?
This reply was created from a merged topic originally titled
delete message permanently. -
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I’m
frustrated
When I delete an email, I expect it to be deleted. As in gone forever, no sign of it, zip, zero, nothing. Yet when I delete emails with OtherInbox, they simply get moved to a "Deleted" folder where they appear to remain forever.
How do you truly DELETE an email?
This reply was created from a merged topic originally titled
Why aren't deleted emails actually deleted?. -
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I’m
happy
How do I empty my deleted items box?
This reply was created from a merged topic originally titled
Getting rid of deleted items. -
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I’m
confused
This reply was created from a merged topic originally titled
Why aren't deleted files deleted?. -
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EMPLOYEE
I’m
confident and thankful for everyone's patience
All,
Thank you very much for sharing with us how you feel about the current inability to permanently delete messages. I definitely understand your frustrations that this function is not available at this time.
I understand the questions about privacy. Please understand that there is no intent on our part to permanently prevent our users from being able to delete their messages.
I am sorry for how long it has taken for us to add the ability to permanently delete messages. We are working to add this functionality and will do so as soon as we can. Thank you as always for your patience while we work on OtherInbox. -
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Please helps us understand. What makes the ability to delete messages permanently such a challenge, especially since this has been a concern for several months? -
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I’m
determined
1The thinking is this: OtherInbox needs to make money. The leadership of the company has the engineers focusing on projects that will make money. Since they don't list "You can't delete any of your messages" as a feature, they think it doesn't directly affect their ability to make money. That is why we have to give them a financial incentive to do this. Every credit card chargeback costs them $35, plus they lose the original payment. That's $55 per paying user. It may not be much, but the more paying users who express their concern about this issue, and their willingness to do something if it isn't resolved, the more likely they are to fix it quickly.
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EMPLOYEE
I’m
thankful
We have our most senior engineer working on this as we speak. Thank you for being so vigilant in letting us know how important this is to you.
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Thanks for letting us know. Here's to a speedy resolution.
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How long will it take to get the work done?
Another paying customer. -
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"We have our most senior engineer working on this"
True deletion, right?
i.e. from every possible storage location (on OIB's side),
not just a modification of client display.-
I was about to ask the same thing. Anything less than that would seriously jeopardize their credibility, I think.
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EMPLOYEE
1At this time, you can go to our "bleeding edge daily build" of OtherInbox to start permanently deleting messages:
http://alpha.otherinbox.com (use your same username and password)
In the Deleted folder, when you've selected a message, there is a new "Permanent Delete" button. This will destroy the message from our servers and render them irrecoverable. There is no confirmation message before this happens, so be sure you want to do this before you click this button.
At the moment, permanently deleting messages can only be done one at a time (can't delete all messages in a mailbox at once nor select multiple messages and then delete). This isn't a final version of how we want this to work, but it will allow you to start permanently deleting messages right away.
We will be publishing this new code sometime next week when it will be available through the normal site (http://my.otherinbox.com).
I am marking this post as completed for now, but rest assured, we will continue to work on improving this process.- view 3 more comments
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Hoon Park, Official Rep, replied 10 months ago:
"This will destroy the message from our servers"
You must tell us (everybody)
where else, other than on "our servers",
OIB messages may reside.
Any time. Ever.
(No, not the thousands of servers of the destinations of individual messages.) -
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Hoon Park, Official Rep, replied 10 months ago:
"This will destroy the message from our servers"
You must tell us (everybody)
where else, other than on "our servers",
OIB messages may reside.
Any time. Ever.
(No, not the thousands of servers of the destinations of individual messages.) -
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I’m
thankful
Looks good, though there should at least be a "permanent delete all" button for each mailbox. In my opinion, this feature is not complete until that is there. I have thousands of messages, and not enough time to delete them one at a time. But thanks for making this a priority and making progress on it so quickly.
Also, maybe the disabled "delete" and "delete all" buttons could be removed, and just replaced with the new "permanent delete" and "permanent delete all" buttons? Or just use the "delete" and "delete all" buttons and add a javascript confirmation telling the user it is permanent. Just an idea...-
You can permanently delete a mailbox already. Go to the Settings->Mailboxes page and click on the mailbox. Then scroll to the bottom and you'll see a Permanent Delete button.
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I don't want to permanently delete a mailbox. I want to permanently delete all deleted messages in a mailbox. Any non-deleted messages in that mailbox should be unchanged.
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Wait a minute, Ninjudd. Vastly more useful than a one or all dichotomy in any situation is to SELECT items (yes, including all of them) to be acted upon by the operation. No extra buttons.
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I agree that the interface should be consistent with the way it works for messages that haven't been deleted. But I use the "Delete All" button to delete all messages in a mailbox way more often than I select multiple messages and click "Delete". No extra clicks.
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I’m
confused
Has this feature been removed again from Alpha?
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This feature is now available through the normal site (http://my.otherinbox.com). Alpha now has some other things we're working on, so it may or may not include this relatively new feature.
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EMPLOYEE
I’m
happy
In the Deleted folder, when you've selected a message, there is a new "Permanent Delete" button. This will destroy the message from our servers and render them irrecoverable. There is no confirmation message before this happens, so be sure you want to do this before you click this button.
At the moment, permanently deleting messages can only be done one at a time (can't delete all messages in a mailbox at once nor select multiple messages and then delete). This isn't a final version of how we want this to work, but it will allow you to start permanently deleting messages right away.
I am marking this post as completed for now, but rest assured, we will continue to work on improving this process. -
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I’m
sad
A senior engineer working on a standard feature for 3 months now is a joke. -
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Yes. I am already thinking about how to switch my email over from Otherinbox to Google apps for domains.
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What is the status of this? This seems to just drag on and on and on...
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If you look at the highlighted reply at the very top of this page, we implemented a single message deletion already. We want to implement a way to do more messages at once in the future. Unfortunately, I do not have an estimated timeframe for when this will be completed. Thank you for letting us know that you would like to see this.
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1As I said before, this isn't useful to me at all unless you implement 'Permanently Delete All' for a given mailbox. I don't have time to go through and delete each message one at a time. If you can't provide this simple feature, then the easiest way I can think of to delete all messages is to close my account. I assume you don't save all messages for closed accounts, do you?
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I completely understand what you are saying, and I can appreciate how you feel about this.
To answer your question, if you terminate your account (a link in Settings), then all of your account information and emails are destroyed permanently. -
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I’m
indifferent
Why is there no option to mass permanent delete messages once they are in the deleted area?
This reply was created from a merged topic originally titled
Mass Delete Mail options. -
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Please add a "Permanent Delete All" button or allow the permanent delete button to work when multiple messages are selected.
Thanks,
A paying customer -
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I’m
totally frustrated by this!
1For me this has been the most frustrating thing about OIB. I love the service itself, but myself and others have been requesting this functionality for a year and nothing's happened.
This is the one thing I would like to see completed this year. -
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I’m
pissed off
1No worries, I still have more than 12k spam emails that are actually undeletable.
And due to the dumb way mailboxes are "blocked" I still receive new spam day after day after day.
So in my opinion do not hold your breath...-
Is undeletableness related to said blockage?
Also, I am unfamiliar with blocked mailbox.
Is blockage per se
- a broken mailbox?
- supposed to be a feature? -
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I found this: "The original intent of "Block Mailbox" was to prevent messages directed to a disposable email address from going into your Inbox. For mailboxes that have messages that are synced from Gmail or Yahoo! Mail, this button shouldn't be available."
Now I know about blocking. Still would like to know about undeletable messages. -
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When you "block" a mailbox, instead of rejecting all the emails sent to that mailbox, OtherInbox's system will just move the mailbox out of your sight.
You do not see blocked mailboxes in the main interface but the messages (and the spam) keep coming in.
The only way to permanently delete all the messages at once would be to delete the mailbox itself. Too bad when you have gone past a certain amount of messages, the system will timeout before it could actually delete anything.
So since FIVE MONTHS AGO - see previous message in this thread - I am stuck with more than 12k SPAM messages that I cannot delete in any way (because even trying to access the mailbox to foolishly delete messages one by one would trigger the timeout).-
Write to support at otherinbox and ask them it they can delete those folders. They should be able to. help@otherinbox.com
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Yes, please contact me at help@otherinbox.com with the mailbox(es) in question and I will have them permanently deleted. As you alluded, if they are particularly large, they can time out when requesting to delete them in the UI. This is another area where we have lots of room for improvement in how efficient our processes are.
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I’m
pissed off
Would you kindly explain to me why a supposedly "destroyed and unrecoverable" message is still accessible from amazon s3 (https://otherinbox-message.s3.amazona...) ?
I am asking because I have messages that are still accessible even after I did delete an entire mailbox from the settings panel.
How exactly are you "destroying beyond recovery" email messages?
Please don't tell me you are doing a logical deletion leaving everything in place...
Thank you.- view 1 more comment
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Michael, a reply herein from Hoon, of 10 months ago, contains the statement :
"This will destroy the message from our servers"
Your recent observation raises to me again my long-held question, unexpressed until two days ago (also herein): At any time do OIB-stored messages go anywhere else that are not "our servers"? -
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Messages are stored on Amazon S3 cloud storage server, because OtherInbox services are hosted on Amazon's cloud computing infrastructure.
In my case, what I have noticed is that messages moved to the deleted "folder" and then supposedly permanently deleted keep reappearing in the deleted folder's message list.
From what I see the message list contains a set of details related to the message headers (From:, To:, Subject, Date:), while the actual body message is stored on S3 as a XML file.
In my case the header part is very well alive even after permanent deletion, wile the body message is visible until it expires from S3 (usually it happens in 24/48 hours).
Clicking on "Show Raw message" Amazon S3 is accessed again and a separate version of the message gets displayed.
You can easily bookmark the page showing the RAW message, permanently delete the message itself from the message list and still access the bookmarked page for another 24/48 hours till the data expire.
In an ideal scenario the deletion of a message should happen when you ask for it, not 24/48 hours later if and when the data stored on S3 expire.
Still, even with deferred deletion I cannot understand why I have zombie messages (lacking the body part) reappearing in the deleted folder message list, so I cannot be sure that the data is actually deleted.
This coupled with the lack of will to reject incoming messages for a blocked mailbox does not put Otherinbox under a good light, especially knowing that rejects can be enabled simply adding 1 line for each blocked mailbox to one of the mail server configuration files.
Blocked mailboxes as a matter of fact are just kept out of your sight, but they still receive emails in the background.
Probably the company needs this kind of data.-
"if and when the data stored on S3 expire"
"reappearing..., so I cannot be sure that the data is actually deleted."
Yes, our two related questions persist:
- expiration may give not deletion, rather invisibility
- copies or residue somewhere -
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Michael - Thank you very much for the detailed description of what you are seeing. We do not want to "hang on" to any data that our users have requested be deleted. We consider this a bug and will work to resolve this.
I've copied the above information into a new post (http://gsfn.us/t/16sto) so that it's not part of this older post. I will post any updates there going forward. -
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A paying customer,
@maczter