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How do I prevent e-mails from being (inaccurately) moved?
OtherInbox Organizer moved e-mails that had nothing to do with travel into a "Travel" folder. The Organizer must have thought they were travel-related as they had city names within the content, but they were not in any other way associated with travel. When I moved them back to the correct folder, my POP e-mail program redownloaded the messages thinking they were new.
How do I prevent OtherInbox from incorrectly moving mail?
How do I prevent OtherInbox from incorrectly moving mail?
I’m upset.
2
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Tell me when someone solves it.
The more people who report this problem, the more it gets noticed.
The more people who report this problem, the more it gets noticed.
The company has a solution in progress.
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Inappropriate?ScottK,
I am sorry about the annoyance of Organizer moving messages that you did not expect.
Who/what was the sender of the messages in question? Do they match up with any of the senders that are listed when you click Settings in the app?
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Inappropriate?They were various friends of mine with which I've conversed. Some had "@hotmail.com" addresses, others had "@yahoo.com."
They matched up to the addresses in settings, but only in regards to the domain name (hotmail.com, yahoo.com, etc).
I’m frustrated
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Inappropriate?ScottK, I would like to know what your Yahoo! email address is so that I can investigate your account further. Please send it to help [at] otherinbox.com.
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This reply was removed on 06/06/09.
see the change log -
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Inappropriate?ScottK, did you happen to have a "Travel" folder before you installed Organizer?1 Comment
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This solves the problem
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I believe I did but can't swear to it. -
Inappropriate?ScottK,
Based on all this information, I am fairly certain that what affected your account was already having a folder with the same name of one that we would try to create or identify (like "Travel"). Combine this with our method of adding new messages to organize and it resulted in messages like @yahoo.com which should not be organized by default.
We are working on making this smarter. I am sorry about the inconvenience it caused.
EMPLOYEE
