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Not receiving change of e-mail address verification e-mail from eBay
Not sure if this is an eBay or OtherInbox problem:
The email that eBay sends to verify the change of email address is not making it through to my OtherInbox. I'm pretty sure they're sending it, because I'm receiving a notice at my gmail account that someone is trying to change the email address associated with the account. Are there some spam filters that are interfering?
The email that eBay sends to verify the change of email address is not making it through to my OtherInbox. I'm pretty sure they're sending it, because I'm receiving a notice at my gmail account that someone is trying to change the email address associated with the account. Are there some spam filters that are interfering?
I’m confused
3
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Tell me when someone solves it.
The more people who report this problem, the more it gets noticed.
The more people who report this problem, the more it gets noticed.
The company thinks this is not a problem.
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Inappropriate?There should not be any spam filters stopping this. Are you receiving email from other senders at your OtherInbox? I'm thinking that either the address you gave them is slightly incorrect or maybe its a DNS problem.
I’m confident
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Inappropriate?Thanks Joshua. It seemed to have resolved itself. I'm going to blame it on eBay's e-mail server hanging onto the message for too long. Only explanation I can come up with.
I’m thankful
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Inappropriate?Then it must be hanging for over a day now to deliver my verification message too. I doubt it. There never was a problem with any other site sending me mail.
I’m confused
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Inappropriate?Daniel,
Can you try sending a message to the same OIB address you gave eBay and see if that makes it through OK?
Also, just to cover all the bases, can you check with eBay and make sure you gave them the correct email address? I know this isn't likely the source, but it has turned out to be the case more often than you would think. -
Inappropriate?Hi Hoon, I think contacting eBay for finding out whether the address is correct isn't necessary, because I entered the address a second time yesterday, and I double-checked it. E-mails I send from my other account to the should-be ebay address arrive properly.
I’m confident
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Inappropriate?I tried changing my account email address with eBay back and forth between a Gmail and an OIB address and didn't have any issues with immediately receiving the confirmation/verification emails to both addresses (I changed it in one direction and then changed it back).
Do you mind requesting an email change with eBay one more time to see if you get it this time? If you still don't get it, please email me at help [at] otherinbox.com with the email address you're giving eBay so that we can investigate further.1 Comment
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This solves the problem
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I just sent you an email. -
Inappropriate?Today I tried changing my old email address (which didn't exist anymore) to another one (not OIB). This worked. Then I changed it to my OIB address, and this worked too. So if someone raises this issue again, you could ask whether his old email address still exists. I don't know if this has any influence, but I guess it's worth investigating.
I’m happy
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