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Why I can not activate outbrain
Hi,
I'm not able to activate my outbrain with the key that I received. I got an error: "We had an internal problem that prevented us from completing your ownership claim. Try again in a few hours. If it still doesn't work, please let us know about your problem and we will try our best to solve it."
for Info, I'm using Wordpress
I'm not able to activate my outbrain with the key that I received. I got an error: "We had an internal problem that prevented us from completing your ownership claim. Try again in a few hours. If it still doesn't work, please let us know about your problem and we will try our best to solve it."
for Info, I'm using Wordpress
I’m Sad
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Inappropriate?Hi Nbruneau,
Please send us the URL of your Blog, so we will be able to check the problem.
What is exactly the scenario you were trying to do?
having a widget and then claiming? Installing and claiming at once?
Gadi -
Inappropriate?I will need your EMail address (the one you were registering with to Outbarin site) as well and the URL of your Blog of course
Thanks
Gadi -
Inappropriate?Hi,
here it is : n.bruneau@gmail.com
and my blog : www.maria-et-nicolas.com
Thanks for your help Gadi -
Inappropriate?Hi Nbruneau,
Do you a pending blog claim in your outbrain dashboard? (would appear in the manage blogs tab). If so click check now. If not, let me know. I'll keep investigating.
Kate
the outbrain team -
Inappropriate?Hi, here is the log, I do not have any pending request.
here is the log
Outbrain Wordpress Plugins version: 3.7.8.1_Regular
Outbrain Current(saved) Claim Key: eA/R5GvD2Ah51ZFB+b6oSw==
plugins location: http://maria-et-nicolas.com/blog/wp-a...
18:19:34:377 Info: function isUserClaim - page load with key :eA/R5GvD2Ah51ZFB+b6oSw==
18:19:34:377 Info: mainTimeOut fired
18:19:34:377 Info: function doClaim - Claim with Key :eA/R5GvD2Ah51ZFB+b6oSw==
18:19:34:381 Info: function doClaim - claim inserted to head element
18:20:34:386 Info: mainTimeOut cleared
18:20:34:386 Error: pageLoad connection Failed, time out after 60 seconds
18:20:34:387 Info: function returnedClaimData - Call returned (Pageload is true)with status:0, and StatusString:Connection to Outbrain Server failed, please contact Outbrain Support
18:20:34:388 Info: mainTimeOut cleared
18:20:34:392 Error: Connection to Outbrain Server failed -
Inappropriate?Hi Nbruneau,
I see that key in the page source for your site. Can you please email me your user name and I can get you setup from the back end.
Thanks,
Kate
kate[at]outbrain[dot]com -
EMPLOYEE
