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Long Songs Cut Off Early
It seems like certain long songs, like Pink Floyd, only play about half, and then quit. It's not the sudden cut-off I've heard about but feels more like, "we can only play a few minutes of this song legally."
I’m mildly annoyed by it as it hasn't happened recently.
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Inappropriate?Hi J -
That's very strange! We definitely are legally allowed to play entire songs, so what you've seen is either a fluke, or the track came to us that way.
If it happens again, just send a quick email to pandora-support@pandora.com and describe what happened, and to which song, and they'll try to figure it out with you.
Thanks!
Lucia, from Pandora -
Inappropriate?I've had this problem as well, but there is no rhyme or reason to it. For example, Ryan Adams' Mockingbird will play in its entirety one time and cut off after the first few seconds other time. This happens on my office PC, which is running Vista and happens regardless of browser. (So far, I've tried it with Firefox and IE... Am testing with Opera right now.) The service works flawlessly on my XP machine on both Firefox and IE......
LOVE the service otherwise.
Chris O.
I’m curious......
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This answers the question
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BTW, same story with Opera.... FYI..... -
Inappropriate?Sorry about that Chris! We do hear about this happening to listeners occasionally. I hope we can help you figure it out... Send an email to pandora-support@pandora.com and they'll troubleshoot with you. (though it sounds like you've already done a fair amount of smart troubleshooting on your own.)
I hope our Support team can help!
:) Lucia
I’m hopeful
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Inappropriate?This happens to me on more songs than not, when I'm behind a firewall at work. At home, I don't see this as much.
I’m diappointed
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Inappropriate?I'm so sorry about that! We do hear about this happening to people sometimes. There are some things you can do that might help... definitely check in with pandora-support@pandora.com.
Thanks!
- Lucia
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