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CourseCast.exe fails to install
I get the following error when installing CourseCast.exe.
"Failed to setup Windows Media Services. Install cannot continue."
followed by:
Error 1001. An exception occured during the Commit phase of the installation. This exception will be ingored and the installation will continue. However, the application might not function correctly after installation is complete,-> Failed to setup Windows Media Services. Install cannot continue.
courscast is not installed.
Server 2008 Ent x64
Panopto software Ver 2.1
"Failed to setup Windows Media Services. Install cannot continue."
followed by:
Error 1001. An exception occured during the Commit phase of the installation. This exception will be ingored and the installation will continue. However, the application might not function correctly after installation is complete,-> Failed to setup Windows Media Services. Install cannot continue.
courscast is not installed.
Server 2008 Ent x64
Panopto software Ver 2.1
1
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Inappropriate?Dave,
Make sure that you install Windows Media Services. See below for the documentation for installing on server 2008:
http://support.panopto.com/Version/2....
It's a pre-requisite.along with the other items listed below.
Pre-Installation Software Requirements:
* Microsoft PowerPoint 2007
o If installing PowerPoint 2007 only, install all Office Shared Features and Office Tools.
* Internet Information Services (IIS) 7.0
o Enable ASP.NET Applications
o Enable FrontPage 2002 Server Extensions
* Windows Media Services (WMS) 2008 - Download from Microsoft
* Windows Server 2008 Desktop Experience
* Microsoft .NET Framework 3.5 SP1 - Download from Microsoft
* Microsoft SQL Server 2005 Express (Advanced Services Service Pack 2) - Download from Microsoft
o Advanced configuration options...
o Install Full Text Services
o Install SQL Server Management Studio
Thanks,
Dave -
Inappropriate?I followed the installation instructions explicitly. WMS has been downloaded and installed, see attached image. Installed the 2.0 product without a problem, installed 2.1 on a new server and had the error, wiped the server clean and did the install again - Same error.
Server is 2008 x64. Installed the x64 version of all components, when available, like with WMS. All windows updates have been applied.
Is there a way to make the installer ignore the error and complete the installation?
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Inappropriate?Dave,
I checked with our development team and the issue is with our installer working on 2008 64 bit. That's what is causing the issue. Can you install a 32 bit OS?
Thanks,
Dave -
Inappropriate?I can for now. Do you know if this is something they plan on fixing? Soon?
Thanks for your help. -
Inappropriate?Dave,
We're working on it and we expect to have a solution soon. If you would go with one our support plans, we could accelerate this for you.
Thanks,
Dave
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