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Failed to generate slide images for ... with Windows Server 2008 x86
I am from Louisiana State University and we are trying to evaluate Panopto for a campus wide deployement and I am running into some issues with the Powerpoint slide feature. Currently we have Panopto setup on a Windows Server 2008 x86 box which I setup using the single server install guide (web + data on the same server). All the features of Panapto seem to be working correctly except for the when you use powerpoint slides and try to upload them to the server. When I upload to the server I get an error saying the "Failed to generate slide images for ...(Session ID)". I have checked the troubleshooting on the site for the error and it did not solve my problem. I am using Office 2007 Enterprise SP2 and installed the correct components (Powerpoint + Shared Office Tools). I have tried uploading doing the lecture capture from several different machines including a Vista, Windows 7 and Windows XP and all of them ran into the same problem.
Do you think SP2 of Office is causing the issue or is it possible it is something with Windows 2008? Any guidance in troubleshooting the problem would be appreciated.
Thanks
Do you think SP2 of Office is causing the issue or is it possible it is something with Windows 2008? Any guidance in troubleshooting the problem would be appreciated.
Thanks
I’m indifferent
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Inappropriate?Hi,
We currently have an issue with CourseCast involving Office 2007 running on Server 2008. I've listed the steps in order to run the "Packager Service" in a command prompt window until we resolve this issue.
**Known Issue**
Until a fix is issued, the Packager Service must be run from a command prompt window.
To do this, go to Start – Administrative Tools – Services
Find the Panopto Packager Service
Right click the Service and select Properties
Change the Startup type to Manual
Stop the service
Click OK and close the Services snap-in
Open a command prompt by going to Start – All Programs – Accessories – Command Prompt
Change the working directory to C:\Program Files\Panopto\Packager Service
Type Packagerservice.exe
This process usually runs in the background as a service but due to a known bug, the process must be run in a command prompt.
We recommend adding PackagerService.exe to the Startup folder so the process will be launched automatically if the server is rebooted.
That should clear up the issue of receiving "Failed to generate PowerPoint images..." that you are receiving.
Thank you,
Andy Tumas
Application Engineer
Panopto, Inc.
1 person says
this answers the question
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Inappropriate?Thanks Andy. That answered my question. Is this something which is going to be fixed by 2.2 or is it expected to be later than that.
I’m happy
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Inappropriate?Hi,
That's great news, glad we could help.
Unfortunately, we don't have this resolved in CourseCast 2.2 yet. We are continually working on the problem and attempting to find a solid workaround/fix that will solve this problem permanently. Once we do have a solution, we'll be sure to notify everyone.
Thank you,
Andy -
Inappropriate?I wanted to update this thread with the Server 2008 fix.Follow the below steps and then recordings should process without running from a command line.
Stop Packager service (or Panopto Data Server service on 2.2)
create a folder called “desktop” in this location: C:\Windows\System32\config\systemprofile
Start Services
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