Azigo test page doesn't work after fresh Azigo install
After installing Azigo 2.0.0.33, when accessing the Azigo testpage with Firefox (v3.0.10), I see a quick message saying "additional plugins required". When selecting the login witn I-card, the following page is completely blank.
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Inappropriate?Hi - thank you for posting this question.
The quick flash of the message "additional plugins required" naturally occurs as a by product of how we have implemented the Azigo solution for Firefox.
Some follow up points for you:
1. Is this the site that you tried to use your i-card to log-in with ?
https://www.azigo.com/beta/tryit.html
2. Does the screen go blank *after* you click the purple-i button and does you selector pop up with an i-card for you to select?
3. Could you try going to this log-in page: https://www.azigo.com/beta/rpdemo.html and let us know if you can log-in with your i-card?
4. If you can capture the Azigo logs and send to us that would be helpful. To do this, all you need to do is open your Azigo application by clicking on the Azigo 'a' on your task bar, and in the upper right portion of the application, select Help->Debug and in the pop up screen click the 'Get Debug Log' button. This will download the azigo log file (Azigo-debug-log.txt) to your desktop. If you could email this log to Azigo support (support-at-azigo-dot-com) that would be useful.
Regards -
Inappropriate?Hi Brian,
Thanks for the follow up.. Here are my comments:
1) Yes
2) Page is blank after selecting the i-card on the tryit page. No selector is popping up
3) Same result; after selecting the i-card login option, page goes blank.
4) I've mailed the debug log
Thanks for your help. -
Inappropriate?Thank you for your patience Peter as we look into this issue. Will send along updates as we analyze the log file.
Regards
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