IdentitySelector Error:onInstall

Also, do you have any other IdentitySelector extension installed on FF? Looking at the screenshot (chrome://identityselector) seems like the error is coming from a different extension. Azigo connector extension chrome url is chrome://azigoconnector. If you have any other IdentitySelector extension (openinfocard, digitalme, etc.), could you please disable it, restart FF and try again?

Also, FF may be caching the old extension list before Azigo install. Please try the following to clean the FF extensions cache.

1. Close FF

2. Open "My Computer", type %APPDATA%\Mozilla\FireFox\Profiles\xxx.default\ in address bar (where xxx is a random string generated by FF for your profile)

3. Delete the following files

extensions.cache
extensions.rdf
extensions.ini

Please DO NOT delete extensions FOLDER

FF will recreate deleted files on startup

4. Start FF and try again

Please let us know how it goes.

Thanks,
Jeesmon

1. Yes, I see both Azigo Connector 1.0.12 and Azigo RemindMe 1.0.0.4.
2. The JavaScript error appears as soon as I restart Firefox. The "Additional plugins are required..." message still appears after restart.

Thanks, Jacob. Apparently I had another Identity Selector. Disabling it solved the problem - the JavaScript error no longer appears. It seems that there's nothing wrong with Azigo - only an incompatibility issue with another Firefox extension.

Hi Samuel,

Glad to hear that you were able to run Azigo by disabling other Identity Selector extension. In any case I don't think you should be running more than one Identity Selector extension at the same time as they all trace the content on the page and add different listeners if the page has application/x-informationCard object. But if you can provide us the information on the other extension that you use we will test Azigo with that extension installed and see anything we can do to play nice with it. You can use http://www.azigo.com/email-support-te... to send us a private email.

Thanks,
Jeesmon