Connect your Get Satisfaction communities directly to Salesforce.com and the Service Cloud.

Now you don't need to choose between detailed customer records and distributed customer interactions - they're now two sides of the same coin. It's true social CRM.

 

Get Satisfaction for Salesforce = True Social CRM

• Create a truly 360 view of the customer
• All community activity related to contact or person account
• Post replies, manage topics directly from Salesforce.com
• Provide B2C Customer Service That Scales

For Get Satisfaction customers using our Enterprise plans, you can match community activity with specific customer records. Interested in this integration but not yet at the Enterprise Plan level? Upgrade now.

How Does it Work?

Key Benefits

For Customers:

• Unified search across topics/articles
• Living breathing social knowledgebase
• Engagement via Facebook, Twitter, search engines and website

For Agents

• Manage multiple social channels - from one place
• Post replies from Salesforce to your Get Satisfaction community
• Turn topics into Knowledge Articles - distribute across traditional channels

For Service, Sales and Marketing Personnel

• Infinitely scalable customer support solution
• Deeper understanding of customer
• True social CRM
• Improved customer satisfaction and customer loyalty
• Business rules automate case creation, leveraging existing support workflow

With a fully customized integration of your Get Satisfaction community and Salesforce platforms, you get a cloud-based solution with virtually unlimited options for importing and mapping community data to custom Salesforce fields. With Get Satisfaction for Salesforce you can:

• Manage your support community as one of several customer channels
• Integrate customer records from the community into your Salesforce.com support cases, lead and sales management database