Loading Profile...
Widget stuck Offline?
Widget show's it is offline and I can't sign on with my User & Pass. When I shut down and restart it shows online for a brief moment but goes back to offline.
I’m frustrated
6
people have this question
I have this question, too!
Tell me when someone answers.
The more people who ask this question, the more it gets noticed.
The more people who ask this question, the more it gets noticed.
The company marked this question as answered.
The best answer from the company
-
Try reinstalling 3.0.8 version. We fixed a "proxy" issue for windows and reverted to the old way of checking connectivity on Mac OS.
The company says
this answers the question
Create a customer community for your own organization
Plans starting at $19/month
-
Inappropriate?can you reach the backend interface?
-
Inappropriate?I'm having the same issue. Did it ever get resolved? -
Inappropriate?Yes, I re-installed it and it fixed the problem.1 Comment Add a comment
This answers the question
-
I have reinstalled it 5 times and its still not working! -
-
Inappropriate?are you talking about 3.0.7 version?
while the widget reports being offline, can you connect to the backend? -
Inappropriate?Hi Ruslan, Yes with the new version. I think your site was down. no I couldn't log-in either. I had to uninstall the darn thing three times. Couldn't contiune to log my time from 12 am to 2 am when I finally went to bed. It seems to be working fine this morning.
-
Inappropriate?I've got time recorded via the widget, but not uploaded, so I don't really want to re-install and lose those records. Any alternative?
Also, how do I check the "back-end" connection?
I’m frustrated
-
Inappropriate?If you are on a mac locate the file /Users/YOURUSERNAME/Library/Preferences/widget-com.tristan.widget.Paymo 3.0.plist
if on windows Paymo.sqlite from the directory where you installed it.
Send the file to support[at]paymo.biz we will investigate it and extract the local saved entries, give you a list of them then you can reinstall the widget -
Inappropriate?I had the same problem earlier on Windows but somehow it was connected to IE not working correctly. Reinstalling widget & reseting IE8 settings fixed the problem with offline status few seconds after turning widget on.
Still I have sometimes problems with sync between online&offline data. I often have "entry not found" message when I try to delete/update entry which was created when working offline.
I’m undecided
-
Inappropriate?Krewetk,
Look for the file "Paymo.sqlite" ( usually in "c:\program files\paymo" ), zip it and sed it over email to support[at]paymo.biz, we will take a look at it and see if there are any entries that didn't make it to the server.
Maybe it will also tell us why you are having this issues -
Inappropriate?Right now everything is fine cause I added these missing entries second time while being online all the time and also removed old sqllite file so new one is created and now I have the same data as on a server right now.
Ok, I'll send this db to the support next time I'll have this problem. -
Inappropriate?I couldn't get it to work after several tries, I ended up re-installing 3.0.7 for now
I’m frustrated
2 Comments Add a comment
This answers the question
-
you mean you tried 3.0.8 and it didn't work?
Are you using a proxy? -
No, I'm not using a proxy.
-
Inappropriate?I just upgraded to 3.0.8 today and it gave me this issue. I have not been able to use the desktop widget all day.
I’m frustrated
-
Inappropriate?vanne and Nathan, are you on Mac on Windows, what version are you using?8 Comments Add a comment
This answers the question
-
I'm on osx 10.5.8
-
This comment was removed on 10/27/09.
see the change log -
can you please run two commands in the terminal and paste here the results?
nc -z -w1 -v app.paymo.biz 80
and
nc -z -w1 app.paymo.biz 80 > /dev/null; echo $? -
here's the results:
> nc -z -w1 -v app.paymo.biz 80
Connection to app.paymo.biz 80 port [tcp/http] succeeded!
> nc -z -w1 app.paymo.biz 80 > /dev/null; echo $?
0
-
Strange, the responses for the commands are correct. I'll investigate more today on a 10.5.8 and see if i can replicate this.
-
I am on Windows Vista 64 bit
-
Nathan,
Try reinstalling 3.0.8 version. We fixed a "proxy" issue for windows. If it does not work revert to 3.0.7 ( but please tell us if it does not work ) -
Thank you. That worked and has resolved my issue on 3.0.8.
-
Inappropriate?Hi - like a few folks above, I also upgraded to 3.0.8 yesterday and am having the same issue. I have reinstalled, uninstalled and reinstalled, restarted, etc., but same results. I'm not sure I know what you mean by "backend connection"; if you mean the normal web interface (companyname.paymo.biz), then yes - no problem accessing it.
The previous version I had worked great!
THANKS!!!!!
I’m slightly concerned
2 Comments Add a comment
This answers the question
-
Richard, if you are using windows, please try this build
https://yoursubdomain.paymo.biz/timet...
tell us if it worked -
Awesome! THANKS!!
-
Inappropriate?Try reinstalling 3.0.8 version. We fixed a "proxy" issue for windows and reverted to the old way of checking connectivity on Mac OS.
The company says
this answers the question
1 Comment Add a comment
This answers the question
-
Just reinstalled it, so far, so good :) I'll keep you guys posted if anything goes wrong. Thanks
EMPLOYEE
