Loading Profile...
$14,000 taken from me, but PayPal cannot resolve
I transferred $14,000 from two bank accounts to my PayPal account. The banks have confirmed the funds have cleared, but after 5 weeks, the funds have not appeared in my account.
I have corresponded with PayPal by phone and email and given exact details of both transactions, but PayPal just keep telling me to contact the banks. The banks say the transactions were processed within 1 working day and have no reversal instructions.
PayPal insist the funds have not arrived as per the bank transfers.
Which is more likely?
That HSBC and Standard Chartered Bank have screwed up or stolen my money, or that PayPal has done so?
What's the best method of taking criminal and civil action to recover my $14,000?
I have corresponded with PayPal by phone and email and given exact details of both transactions, but PayPal just keep telling me to contact the banks. The banks say the transactions were processed within 1 working day and have no reversal instructions.
PayPal insist the funds have not arrived as per the bank transfers.
Which is more likely?
That HSBC and Standard Chartered Bank have screwed up or stolen my money, or that PayPal has done so?
What's the best method of taking criminal and civil action to recover my $14,000?
I’m frustrated
1
person has this problem
I have this problem, too!
Tell me when someone solves it.
The more people who report this problem, the more it gets noticed.
The more people who report this problem, the more it gets noticed.
Create a customer community for your own organization
Plans starting at $19/month
-
Inappropriate?Hi CDB-
Please email me at paypaljason@ebay.com with the first and last name on the account and the email address tied to it. The funds are somewhere electronically between your PayPal account and the bank.
Thanks,
PayPal Jason1 Comment
Add a comment
This solves the problem
-
Hi Jason, I have a similar problem, though not exact.
I have Limited Access now due to a dispute that started from the buyer's end who paid me. Now money from his side is cleared[after he verified his address], but my account being Limited Access i have not received the payments.
Its my first ever transaction on this account, so the history is not very long/complex, if someone just takes a look into it for few minutes he can resolve it.
So i am asking your permission can i mail you my with account details? Would really appreciate it if i can have my hard earned money. -
-
Inappropriate?I've sent the details to PayPal Jason and am hoping he can resolve. I'll post the outcome here, one way or another... -
Inappropriate?PayPal's latest effort is the below choice email:
"After checking your account, the funds are in the process of being returned to the vendor where the transaction was originally initiated and should be returned to the originating bank account within 30 days
depending on the originating bank.
The minimum matching criteria is 2 matches. Since the HK and SG customer's are not given a Smart ID, we need to have a match with the customer's name and bank account or the customer's name and address.
We appreciate your patience and understanding regarding this matter, and wish you continued success on PayPal."
Can anyone make sense of that "minimum matching criteria" gibberish? Our PayPal account and Bank accounts have the same name, and other transfers went through in the past! There are no "vendors" involved -- we simply tried to upload $12,000 from our bank account to our PayPal account.
They are now telling us that we may have to wait until MAY to get funds back that were sent in February. WTF? That'll be at least three months they sat on the funds and collected interest, while denying that they got funds from us!
And worst of all, they only responded to ONE of the missing transfers. In fact there were two.
Incompetent or just plain criminal?1 Comment Add a comment
This solves the problem
-
It's every bit intentional on PayPig's part. The glitches are always in their favor and take an inordinate amount of time to resolve. However, I cannot for the life of me figure out why someone would transfer funds to paypal. They cannot be trusted. I keep minimal funds in PayPal, have a separate account linked to payPal and keep less than $100 in it. And the only CC linked to the account has like a $300 credit limit. It is a known fact that when they are experiencing cashflow problems, they just "borrow" your money, call it a glitch, and take weeks to resolve it.
-
Inappropriate?After 10 weeks, 20 emails, tens of phone calls, and being passed around to five different customer service representatives, we got one transfer of $12,000 back into our bank account. The very second it was returned HSBC called me from Singapore to let me know. (HSBC have been very helpful and supportive)
But there is no progress on another transfer of $2000 which was made earlier on February 7th. It's been three months and there is simply no answer, no follow up, just silence. We complain over and over and get the same stock answer but the money is never returned or credited. If tomorrow I write another email, they will assign a new rep and give me the same BS answer.
I can't see any other reasonable explanation than it is a criminal currency to defraud my company. PayPal, if you think this is not a crime, why not sue me for defamation?
EMPLOYEE
