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Privacy and legal issues.
Hi,
If I manage to finally close my account, will you delete all my personal documents you previously required from your customers to upload to you - just to be able to close thir accounts? Or my personal data will remain on your servers forever, even after I closed my account?
How do you mean in your customer agreement that your customers can' sue you? What kind of legal base do you have fur such blatant approach for customer care?
Yours sincerely.
If I manage to finally close my account, will you delete all my personal documents you previously required from your customers to upload to you - just to be able to close thir accounts? Or my personal data will remain on your servers forever, even after I closed my account?
How do you mean in your customer agreement that your customers can' sue you? What kind of legal base do you have fur such blatant approach for customer care?
Yours sincerely.
I’m unconcerned
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Inappropriate?Hi Joffrey-
I don't understand your question. What personal documents are you referring to on your account from other customers?
There are certain situations where information will be retained upon account closure. For example, if someone was limited from doing business with PayPal and had their account closed, we are not going to allow them to return to the website with a new account.
Also, if you have a legal dispute with PayPal, the rules are outlined in section 14 of our User Agreement that say nothing like what you mentioned. They are specific about how you can choose to seek legal recourse if you feel the need to do so. Those rules may vary depending on your country, but your rights are made clear there.
Thanks,
PayPal Jason1 Comment
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This answers the question
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Jason,
The situation is this: you limit one's account, that's ok, your business. But you don't let your customer to close his account, unless he sends you additional personal documents. I think it's ridiculous. It is understandable to send in documents for opening an account, but it's not understandable why someone have to send documents to close the account. -
Inappropriate?And remember PayPal reserves the right to change those rules at anytime without advanced notice. Now you undertsand that they can make the rules and change rules whenever they want.
I’m sad that PayPal has my money
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