API Question and Can't Reach You

I need to talk to someone. My company would like to implement the api user authentication on our current pbwiki (wiki 1.0). However we are unsure if the script we are going to implement is going to work. We need to test it and make sure. But, the api wiki states that you either login using pbwiki or login using your own custom login via api. If this doesn't work can someone there at pbwiki uncheck the "enable custom authentication" check box in our wiki so we can get back in. Also as a side note I called to pbwiki first and I was shocked that I didn't even get a person on the phone when trying to contact customer service. This is a problem that I would like to hear a voice and speak with a person about instead I'm here in the forums waiting trying to get an answer that I feel I can trust. Anyways thanks for the time and support.