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Login Problem
I am unable to log in to PBwiki. I have reset my password a couple of times, and still I am unable to login. franmason@gaudenziaerie.org
I’m frustrated
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The best answer from the company
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We screwed up pretty bad on this - in conjunction with the work that we're doing to try and simplify our login system, for a period of an hour or two this morning it looks like people who hadn't logged in in a while (or who had never logged in) were unable to get in. Our internal testing didn't catch this because they're run regularly. We're putting in place controls to make sure this doesn't happen again.
To summarize: issue fixed, we are very sorry.
I’m sorry.
4 people say
this answers the question
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Inappropriate?i too have this issue - but only with one of my users. i have deleted them and added them again yet still they cant login.
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Inappropriate?I can't log in either. there is a new screen and when you click login nothing happens. there is no lost my password button either, so I can't check that it is right. People are going to be calling me like crazy! help.
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Inappropriate?if they type the wrong password it tells them, but if they type the right one it just refreshes...
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Inappropriate?I jumped ship.
After several attempts with many frustrated students, we all jumped ship and set up accounts with Wetpaint ( http://www.wetpaint.com/ ) who also offer educational accounts. Don't know why PB wiki would blow things up like this without warning or testing. Too bad, we really liked PB wiki.
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Inappropriate?We screwed up pretty bad on this - in conjunction with the work that we're doing to try and simplify our login system, for a period of an hour or two this morning it looks like people who hadn't logged in in a while (or who had never logged in) were unable to get in. Our internal testing didn't catch this because they're run regularly. We're putting in place controls to make sure this doesn't happen again.
To summarize: issue fixed, we are very sorry.
I’m sorry.
4 people say
this answers the question
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Inappropriate?Quote: "our internal testing didn't catch this because they're run regularly".
Please explain this? Or is my understanding of ur engrish malfunctioning? -
Inappropriate?We run a set of tests on a release before we push it, both automated and manual. Those tests did not catch the problem.
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Inappropriate?appreciate your honest reply David. Working in IT, I know that bugs are very very hard to eliminate completely from new releases. Its good that you have a team there who managed to solve it relatively quickly.
I’m bad on track
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Inappropriate?I am having the same problem consistently with business clients in ver 2. I actually sat on the phone while a client put his email address in and waited for 10 minutes with a response and then had to add a personal email in order to make this work. I get this report back all the time. Again this morning at another meeting, same story to hard to get in. Hey folks what is going on. this effects my business directly. This creates great uncertainty about your product. If people have a bad experience first up then you big trouble.
I’m frustrated, anxious and very unhappy
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