Why can't I operate a virtual reference service?

Virtual Referencing is actually my area of interest. I'm trying to creat this using a PBwiki in a form of FAQ for our growing library. I'll be glad if anyone could put me through and give me a basic idea on how to go about this. I really need help! 'can't sleep well!!!

You can get back to me on sammyinsight@gmail.com.

Regards.
sammy
 
sad I’m anxious
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